Senior CX Enablement Specialist

Baker Tilly US; Portland (OR); On-site; USD 89,000 - 135,000; Full time

Job summary

Baker Tilly US is seeking a Senior Associate, CX Enablement to support the Client Experience function, equipping teams with tools, processes and training to deliver exceptional interactions.

You will collaborate with CX leadership, develop training materials, track initiatives, and report on key metrics while partnering with technology and analytics teams to implement CX tools and dashboards.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field
• 3+ years in customer experience, enablement, project management, or learning and development
• Strong organizational skills and ability to manage multiple projects

Responsibilities

• Collaborate with CX leadership and cross-functional teams to identify enablement needs and implement solutions
• Support development and rollout of CX training materials, playbooks, and best practices
• Assist in design and optimization of CX processes using data and feedback
• Coordinate and track enablement initiatives across departments
• Maintain CX knowledge bases and resource libraries
• Facilitate workshops, training sessions, and onboarding programs
• Monitor CX metrics and report to stakeholders
• Partner with technology and analytics to implement CX tools and dashboards
• Champion CX using client insights to close experience gaps

Skills

CX Enablement

Project Management

Learning & Development

Communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Microsoft Office Suite

Job description

Baker Tilly US is seeking a Senior Associate, CX Enablement to support the Client Experience function, equipping teams with tools, processes and training to deliver exceptional interactions.

You will collaborate with CX leadership, develop training materials, track initiatives, and report on key metrics while partnering with technology and analytics teams to implement CX tools and dashboards.