Senior CX Enablement Lead

Baker Tilly Advisory Group, LP; Chicago (IL); On-site; USD 89,000 - 135,000; Full time

Benefits offered by this job

Comprehensive compensation and ills

Job summary

Baker Tilly Advisory Group, LP is seeking a Senior Associate, CX Enablement to support the Client Experience function. This role works under management level and emphasizes organizational, analytical, and communication strengths to drive CX excellence and continuous improvement.

The position centers on enabling customer-facing teams with training, playbooks, and process improvements while coordinating with CX leadership and analytics teams for measurement and impact.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years in customer experience, enablement, project management or related roles.
• Strong organizational and communication skills.

Responsibilities

• Collaborate with CX leadership to identify enablement needs and implement solutions.
• Support development and rollout of CX training materials, playbooks, and best practices.
• Assist in the design and optimization of CX processes using data and feedback.
• Coordinate and track enablement initiatives across departments.
• Maintain CX knowledge bases, FAQs, and resource libraries.

Skills

Customer Experience

Enablement

Project Management

Learning & Development

Cross-functional Collaboration

Education

Bachelor's Degree

Tools

CX platforms

CRM systems

Microsoft Office

Job description

Baker Tilly Advisory Group, LP is seeking a Senior Associate, CX Enablement to support the Client Experience function. This role works under management level and emphasizes organizational, analytical, and communication strengths to drive CX excellence and continuous improvement.

The position centers on enabling customer-facing teams with training, playbooks, and process improvements while coordinating with CX leadership and analytics teams for measurement and impact.