Senior CX Analytics Engineer

Coinbase; United States; On-site; USD 167,000 - 197,000; Full time

Job summary

Join a forward-thinking company dedicated to increasing economic freedom through innovative blockchain technology. As a Senior Analytics Engineer, you will play a crucial role in transforming data into actionable insights, enhancing customer compliance operations, and shaping strategic decisions. This dynamic position offers the chance to work alongside high-caliber professionals in an intense yet rewarding environment. If you are passionate about leveraging data to impact the future of finance, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Flexible Work Hours

Remote Work Options

Employee Equity

Wellness Programs

Professional Development

Paid Time Off

Qualifications

• 5+ years of experience in analytics or data engineering.
• Advanced SQL and Python for data analysis.
• Proficient in data visualization tools.

Responsibilities

• Improve customer compliance operations with metrics and analyses.
• Collaborate with stakeholders to meet business needs.
• Monitor performance metrics to drive efficiency.

Skills

SQL

Python

Data Visualization

Communication Skills

Collaboration

Analytical Thinking

Education

Bachelor's Degree

Master's Degree

Tools

Looker

Tableau

QuickSight

AWS

Job description

2 weeks ago Be among the first 25 applicants

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you’ll be doing (ie. job duties):

• Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
• Collaborate with stakeholders to manage tactical and strategic needs of the business
• Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
• Understand data resources and know when, how, and which best to use for each project
• Ability to frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements):

• 5+ years of relevant experience
• Advanced SQL and data modeling skills, Python for data analysis experience
• Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
• Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
• Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
• Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves:

• Knowledge of AWS services and cloud computing
• Experience with descriptive and inferential statistics
• Experience with financial industry regulations
• Experience with operations and compliance metrics/data
• Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

ID: P61900

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range: : $167,280 USD - $196,800 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you’ll be doing (ie. job duties):

• Improve customer compliance operations by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights


• Collaborate with stakeholders to manage tactical and strategic needs of the business


• Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers


• Understand data resources and know when, how, and which best to use for each project


• Ability to frame and break down complex business problems into key components and recommend practical solutions


• Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements


• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement


• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements):

• 5+ years of relevant experience


• Advanced SQL and data modeling skills, Python for data analysis experience


• Proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)


• Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership


• Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams


• Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves:

• Report automation experience (e.g. using Python, R)


• Knowledge of AWS services and cloud computing


• Experience with descriptive and inferential statistics


• Experience with financial industry regulations


• Experience with operations and compliance metrics/data


• Experience working directly with or within compliance functions including but not limited to Anti-Money Laundering, Transaction Monitoring, Audit, and Financial Crimes

ID: P61900

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range: : $167,280 USD - $196,800 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify programin certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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