Senior Customs Brokerage Specialist

FedEx Group; Laredo (TX); On-site; USD 32,153 - 48,229; Full time

Job summary

FedEx Logistics in Laredo, TX is seeking an Operations Support role to ensure timely freight release, provide exceptional customer service, and support account administration with documentation and data entry.

The position emphasizes compliance with U.S. Customs and tax regulations, collaboration with brokers and internal teams, and maintaining strong customer relationships. Monday–Friday, onsite, with training provided.

Qualifications

• HS Diploma or GED required.
• 2+ years brokerage or transportation experience and/or customer service experience required.
• MS Office, Outlook, and office equipment familiarity.

Responsibilities

• Provide customers with high-quality service and timely release/movement of freight. Lead and guide team members as needed.
• Prepare and submit documentation to U.S. Customs, agents, and clients in compliance with laws and regulations.
• Analyze and resolve problems that could delay freight release or movement.
• Maintain relationships with brokers and service providers to exceed customer service requirements.
• Handle billing issues and accounts receivable tasks as needed.
• Perform data entry and maintain accurate records in computer systems.
• Produce operational trend reports and communicate exceptions to partners.
• Coordinate post-entry activities and entry verification processes.
• Interact with customers and internal staff at all levels to support operations.

Skills

Excellent communication skills

Organizational skills

Inter-personal skills

Problem solving

Time management

Ability to work independently

Teamwork

HTS classification knowledge

U.S. Customs regulations knowledge

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

Responsibilities

• To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives.
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access client systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.
• Interact with customers, internal staff/departments and management of all levels.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform entry reconciliation as needed.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
• Access client systems (external systems) as necessary.
• Produce operational trend reports.
• Sort and assign department workload if required.
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Performs other duties as assigned. Paid Training Provided.

Qualifications

• HS Diploma or GED required.
• 24 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
• Excellent communication skills, verbal and written.
• Organizational Skills.
• Inter-personal skills.
• Problem solving Skills.
• Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Able to work on a team.
• Proficient in HTS classification & familiar with the harmonized tariff system.
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Preferred Qualifications

• Minimum of 10 year experience on the Customs clearance industry.
• CW knowledge. USMCA – 232 section.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$23.34 - $35.01 USD Hourly

Additional Details

Monday - Friday, 8:00 AM - 5:00 PM, Onsite

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.