Senior Customer Technical Support Specialist, Informatics - 3rd Shift - REMOTE

Danaher; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in diagnostics and healthcare technology is seeking a dedicated technical support specialist. This fully remote position offers a flexible work arrangement and the chance to thrive in a fast-paced environment. You'll be responsible for providing expert technical assistance to clinical laboratory and IT customers, resolving complex product issues, and documenting all interactions. With a comprehensive benefits package and opportunities for career growth, this role is perfect for those looking to make a significant impact in the healthcare sector.

Benefits

Comprehensive benefits package

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Qualifications

• 3+ years experience with LIS customization and troubleshooting.
• Strong skills in diagnosing and resolving technical issues.

Responsibilities

• Provide technical troubleshooting and consulting to customers.
• Resolve product issues and document customer interactions.

Skills

Technical Support

Troubleshooting

Data Analysis

Customer Interaction

Organizational Skills

Education

Associates Degree in Medical Laboratory Technology

Bachelor's Degree in Medical Laboratory Technology

Tools

Laboratory Information System (LIS)

Beckman Coulter Remisol Advance

Job description

Employer Industry: Diagnostics and Healthcare Technology

Why consider this job opportunity:
- Salary up to $42.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) for eligible employees
- Fully remote position with a flexible working arrangement
- Opportunity to work in a fast-paced environment with a supportive team

What to Expect (Job Responsibilities):
- Provide technical phone troubleshooting and consulting to clinical laboratory and IT customers
- Resolve technical product issues and facilitate a 24/7 support function
- Investigate and communicate product issues, complaints, and improvements
- Collect and analyze data, documenting customer interactions into a customer interaction database
- Assign calls to Field Service or Field Applications when issues cannot be resolved over the phone

What is Required (Qualifications):
- Associates Degree or Bachelor's Degree in Medical Laboratory Technology or equivalent
- Minimum 3 years of experience with Laboratory Information System (LIS) customization/configuration and troubleshooting
- Previous experience in Customer Technical Support
- Strong organizational skills and ability to work under pressure
- Competency in diagnosing, resolving, and documenting complex technical issues

How to Stand Out (Preferred Qualifications):
- Experience with Beckman Coulter Remisol Advance middleware
- Familiarity with FDA complaint classification requirements

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