Senior Customer Technical Program Manager

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity

Comprehensive Benefits

Job summary

NVIDIA is looking for a Customer Technical Program Manager to drive the planning and execution of multidisciplinary programs for system level integration and qualification of AI Enterprise Data Center solutions. You will collaborate with OEM System Partners and multi-functional teams to plan, prioritize, and execute across hardware and software domains.

Based in the United States, this role emphasizes leadership, planning, and problem solving to deliver complex programs with speed and quality,

Qualifications

• BS/MS in Engineering or Computer Science or equivalent.
• 12+ years in High-Tech with focus on Technical Program Management for OEM/ODM partners.
• Proven customer savvy from complex enterprise system programs with Tier-1 OEMs.
• Tech savvy in hardware/software, networks, and system-level qualification.
• Strong leadership across diverse teams and excellent communication.
• Analytical problem-solving to address complex challenges.

Responsibilities

• Coordinate, plan and execute system-level integration tasks with OEM System Partners.
• Collect, prioritize and drive customer-reported issues to resolution.
• Communicate issue status to customers and executive teams.
• Collaborate with engineering, operations, product management and sales to resolve issues.
• Lead hardware/software engineering discussions and drive efficient workflows.
• Represent urgency of issues and escalate when needed.
• Provide regular executive level program status updates.
• Build strong relationships with customer development teams and system builders.

Skills

Leadership

Technical Program Management

Stakeholder Management

Cross-functional Collaboration

Education

BS/MS in Engineering or Computer Science

Job description

NVIDIA is looking for a Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary programs for system level integration and qualification of AI Enterprise Data Center solutions. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between technical complexity, process, quality as well as execution speed. You must have a consistent record on delivering Data Center Platforms level solutions across OEMs with strong planning and technical skills. Those programs will have to accomplish aspects of a business's larger strategy as well specific technical requirement. And, as such, a passion for high-level planning and critical thinking is the cornerstone for this role.

As a member of the Customer Technical Program Management team, you will support a large OEM System Partner from early development phases through coordination of system integration, certification, production readiness for mass production. You will also be required to support the product throughout its lifecycle. These phases include early design through qualification and production readiness. You will be collaborating with multi-functional teams across the company to plan and drive Hardware/Software multi-functional teams. Additionally, assembling requirements, helping prioritization, scheduling, and planning for all phases of the product life cycle. Develop and handle breakthroughs and schedules for the many moving parts that need to come together. Lead and improve existing product development and software release processes; collaborate with engineering management on improving the development workflow and engineering efficiency. You have an opportunity to work well with diverse technical groups, spanning all interpersonal levels.

What you'll be doing:

• Coordinate, plan and execute the NVIDIA Enterprise Products system level integration and requirements into specific tasks and assignments of those tasks to relevant functional areas in coordination with a large OEM System Partner.
• Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
• Clearly and thoughtfully communicate issue status to the customer and to internal NVIDIA Executive teams.
• Work closely with engineering, operations, quality, product management, and sales teams to resolve planning, technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.
• Efficiently coordinate and lead complex technical engineering-to-engineering (hardware and software) discussions.
• Properly represent the sense of urgency of issues and raise them (internally and/or externally) as appropriate.
• Regularly communicate executive level program report status and key issues to management.
• Develop a close working relationship with customer development teams and use creativity to find the best solution. You are a system builder with good solid understanding of assembling and connecting workstation system components such as GPUs, CPUs, memory, networking, and storage systems.

What we need to see:

• BS/MS Engineering or Computer Science or equivalent experience
• 12+ years in High-Tech industry with a focus on Technical Program Management, supporting OEMs/ODMs Enterprise System Partners.
• Proven deep customer savvy born of performing complex programs, especially with strategic customers related to Enterprise System Platforms with Tier-1 OEMs.
• Technical savvvy, including hardware and software engineering, network topologies, network interfaces and system level qualification/deployment requirements.
• Supreme leadership skills across broad and diverse functional teams.
• Strong analytical and problem-solving skills to address complex technical challenges.

Ways to stand out from the crowd:

• Solid experience in working with large OEMs/ODMs for server system integration, development and deployment with bold timelines and/or constrained resources.
• Comfortable defining and driving complex program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.
• Consistent record of handling multiple OEMs/ODMs System Partners and Programs across worldwide geographies and time zones.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 31, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.