Senior Customer Technical Program Manager

NVIDIA AI; Santa Clara (TX); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity

Job summary

NVIDIA. is seeking a Customer Technical Program Manager to drive planning and execution of multidisciplinary programs for system-level integration and qualification of AI Enterprise Data Center solutions.

You will partner with a large OEM System Partner from early development through qualification and production readiness, coordinating hardware and software teams, issues tracking, and executive reporting to ensure timely, high-quality deliveries.

Qualifications

• BS/MS Engineering or Computer Science or equivalent experience.
• 12+ years in High-Tech industry with focus on Technical Program Management.
• Proven deep customer savvy with OEM/ODM Enterprise System Partners.
• Technical savvy in hardware/software, networks and system-level qualification.
• Strong leadership and analytical/problem-solving skills.

Responsibilities

• Coordinate, plan and execute enterprise system integration tasks with OEM System Partners.
• Collect, prioritize, track, and drive customer-reported issues to resolution.
• Communicate issue status to customer and NVIDIA executives.
• Work with engineering, operations, quality, product management, and sales to resolve issues and keep projects on track.
• Lead hardware/software engineering discussions and manage dependencies.
• Represent urgency and escalate appropriately.
• Provide executive-level program reports.
• Build close working relationships with customer development teams.

Skills

Program management

Customer-facing

Leadership

Analytics

Education

BS/MS Engineering or Computer Science

Tools

Networking concepts

System integration

Job description

Job Requisition ID
JR2021470
Job Category
Program Manager
Time Type
Full time
NVIDIA is looking for a Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary programs for system level integration and qualification of AI Enterprise Data Center solutions. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between technical complexity, process, quality as well as execution speed. You must have a consistent record on delivering Data Center Platforms level solutions across OEMs with strong planning and technical skills. Those programs will have to accomplish aspects of a business's larger strategy as well specific technical requirement. And, as such, a passion for high-level planning and critical thinking is the cornerstone for this role.
As a member of the Customer Technical Program Management team, you will support a large OEM System Partner from early development phases through coordination of system integration, certification, production readiness for mass production. You will also be required to support the product throughout its lifecycle. These phases include early design through qualification and production readiness. You will be collaborating with multi-functional teams across the company to plan and drive Hardware/Software multi-functional teams. Additionally, assembling requirements, helping prioritization, scheduling, and planning for all phases of the product life cycle. Develop and handle breakthroughs and schedules for the many moving parts that need to come together. Lead and improve existing product development and software release processes; collaborate with engineering management on improving the development workflow and engineering efficiency. You have an opportunity to work well with diverse technical groups, spanning all interpersonal levels.

What You'll Be Doing

• Coordinate, plan and execute the NVIDIA Enterprise Products system level integration and requirements into specific tasks and assignments of those tasks to relevant functional areas in coordination with a large OEM System Partner.
• Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
• Clearly and thoughtfully communicate issue status to the customer and to internal NVIDIA Executive teams.
• Work closely with engineering, operations, quality, product management, and sales teams to resolve planning, technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.
• Efficiently coordinate and lead complex technical engineering-to-engineering (hardware and software) discussions.
• Properly represent the sense of urgency of issues and raise them (internally and/or externally) as appropriate.
• Regularly communicate executive level program report status and key issues to management.
• Develop a close working relationship with customer development teams and use creativity to find the best solution. You are a system builder with good solid understanding of assembling and connecting workstation system components such as GPUs, CPUs, memory, networking, and storage systems.
  

What We Need To See

• BS/MS Engineering or Computer Science or equivalent experience
• 12+ years in High-Tech industry with a focus on Technical Program Management, supporting OEMs/ODMs Enterprise System Partners.
• Proven deep customer savvy born of performing complex programs, especially with strategic customers related to Enterprise System Platforms with Tier-1 OEMs.
• Technical savvy, including hardware and software engineering, network topologies, network interfaces and system level qualification/deployment requirements.
• Supreme leadership skills across broad and diverse functional teams.
• Strong analytical and problem-solving skills to address complex technical challenges.
  

Ways To Stand Out From The Crowd

• Solid experience in working with large OEMs/ODMs for server system integration, development and deployment with bold timelines and/or constrained resources.
• Comfortable defining and driving complex program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.
• Consistent record of handling multiple OEMs/ODMs System Partners and Programs across worldwide geographies and time zones.
  

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is 200,000 USD - 322,000 USD.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until August 31, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.