SENIOR CUSTOMER SUPPORT SPECIALIST - Information Technology

Tarrant County; Texas; On-site; USD 40,000 - 55,000; Full time

Job summary

Tarrant County is seeking an IT Support Specialist to identify, analyse and resolve business problems through analysis and testing of PC-based solutions. The role involves independent maintenance and troubleshooting of current PC configurations and assisting Senior Support Specialist with large or complex installations.

You will accept Help Desk calls, provide telephone and on-site support, analyze user problems remotely or on-site, and assist with software and hardware deployments.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of one year experience in information services.
• Driving may be required; must have a valid and current driver’s license.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Education

Bachelor’s degree or equivalent

Job description

Summary

Identify, analyse and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Minimum Requirements

Bachelor’s degree or equivalent combination of education and experience. Requirements can be met with any combination of related experience or education. Minimum of one (1) year experience in information services. Driving may be required. Must have a valid and current driver’s license.

Physical Demands And Work Environment & Other Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Requirements can be met with any combination of related experience or education.
• Minimum of one (1) year experience in information services.
• Driving may be required.
• Must have a valid and current driver’s license.