Senior Customer Support Specialist (Fully Remote)

Olo; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.

Join a fast-paced, customer-focused environment and help scale solutions that empower brands to delight guests while enhancing operations across multiple channels.

Qualifications

• Minimum 2+ years of experience in technical support, customer success, or related roles.
• Proficiency with diagnostic tools like Postman or Sumo Logic, and ticketing systems like Zendesk or JIRA.
• Strong written and verbal communication skills, able to translate technical concepts for non-technical audiences.

Responsibilities

• Independently diagnose and resolve increasingly technical issues, using analytical thinking and specialized training.
• Respond to customer inquiries and escalations through phone and written interactions, meeting KPI targets.
• Escalate complex issues to appropriate teams, ensuring efficient resolution and clear communication.

Skills

Technical support experience

Analytical thinking

Communication skills

Tools

Postman

Sumo Logic

Zendesk

JIRA

Job description

• Independently diagnose and resolve increasingly technical issues, using analytical thinking and specialized training.
• Respond to customer inquiries and escalations through phone and written interactions, meeting KPI targets.
• Escalate complex issues to appropriate teams, ensuring efficient resolution and clear communication.

Qualifications

• Minimum 2+ years of experience in technical support, customer success, or related roles.
• Proficiency with diagnostic tools like Postman or Sumo Logic, and ticketing systems like Zendesk or JIRA.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.

About Olo

• Join a leading restaurant technology provider with a mission to make every guest feel like a regular.
• Collaborate with over 800 brands and 400 integration partners in a fast-paced, customer-focused environment.
• Benefit from a fully remote role within the UK, offering flexibility and work-life balance.

Olo

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.