Senior Customer Support Specialist

Easygenerator; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Be part of a fast-growing scale-up

International team

Growth opportunities

Job summary

Easygenerator is seeking an enthusiastic customer-focused specialist to join our global team. In this role you will engage with customers across chat, email, and calls, helping them maximize value from our AI-powered authoring platform.

You'll share best practices, document insights, and collaborate with Sales, Development, Marketing, and QA to enhance the product and customer experience. A strong English communicator with a proactive mindset will thrive in this fast-growing EdTech environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-2 years in a customer-facing role (support, success, service).
• Excellent English communication skills (written + spoken).
• Customer-first mindset with strong active listening skills.
• General computer proficiency and SaaS product knowledge.
• Ability to multitask and stay calm under pressure.
• Positive, team-oriented, and proactive attitude.

Responsibilities

• Interact with customers across chat, email, and calls.
• Share best practices and recommendations.
• Troubleshoot, identify, and escape reported bugs, register customer complains and requests.
• Collaborate with Sales, Development, Marketing, and QA.
• Represent the "voice of the customer" inside the company.
• Contribute to process improvements and exceed KPIs.

Skills

Customer-facing experience

Active listening

SaaS product knowledge

Multitasking under pressure

Team-oriented attitude

Education

Bachelor's degree or equivalent experience

Job description

About Easygenerator

We're a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg's, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We're an AI-first company, using cutting-edge tools both in our products and internal workflows. You'll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

What You'll Do

• Interact with customers across chat, email, and calls
• Share best practices and recommendations
• Troubleshoot, identify, and escape reported bugs, register customer complains and requests
• Collaborate with Sales, Development, Marketing, and QA
• Represent the "voice of the customer" inside the company
• Contribute to process improvements and exceed KPIs

What You Bring

• Bachelor's degree or equivalent experience
• 1-2 years in a customer-facing role (support, success, service)
• Excellent English communication skills (written + spoken)
• Customer-first mindset with strong active listening skills
• General computer proficiency and SaaS product knowledge
• Ability to multitask and stay calm under pressure
• Positive, team-oriented, and proactive attitude

What's in it for you

• Be part of a fast-growing scale-up where you make an impact from day one
• Join an international team of passionate, supportive colleagues
• Grow with us - new opportunities open quickly as we scale

Thrive in an inclusive, diverse workplace where performance matters most