Senior Customer Success Manager- US

Sprinto Technology Private Limited; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to enhance customer relationships and drive success. In this role, you will be the primary contact for clients, ensuring they are onboarded effectively and supported throughout their journey. You will manage key customer interactions, advocate for their needs, and work towards retention and upselling. This position offers a remote-first policy and flexible working hours, making it an ideal opportunity for those who thrive in dynamic environments. If you have a passion for customer success and a knack for building lasting relationships, this role is perfect for you.

Benefits

Remote First Policy

Flexible Working Hours

Group Medical Insurance

Group Accident Cover

Company Sponsored Device

Education Reimbursement Policy

Qualifications

• 5-8 Jahre Erfahrung in einem B2B SaaS-Unternehmen.
• Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Seien Sie das Gesicht von Sprinto für die Kunden und stellen Sie sicher, dass sie erfolgreich sind.
• Verantwortung für Kundenbindung und Umsatzsteigerung aus dem Portfolio.

Skills

Verbal Communication

Written Communication

Customer Relationship Management

Cloud Technology Understanding

Prioritization Skills

Job description

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.

The Role

We are looking for a Senior Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers in the United States (US).

Responsibilities

1. Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto.
2. Own Pod level/Individual OKRs - track progress and ensure planned activities meet the desired outcomes.
3. Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring top-notch customer experience.
4. Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc.
5. Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio.
6. Mentor new team members and help them meet their goals.

Requirements

1. You have 5-8 years of experience in a B2B SaaS product company.
2. You have excellent written and verbal communication skills – most of your time would be spent interacting with customers.
3. You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud are not alien to you.
4. You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy.
5. You are systematic and methodical - you make commitments and meet them consistently.
6. Customer information is at your fingertips, and you are quick to identify any business opportunity.
7. You have strong prioritization skills and the ability to work with multiple customers across the globe.
8. You are a first-principle thinker and quick to identify process improvements.

Benefits

1. Remote First Policy.
2. 5 Days Working With FLEXI Hours.
3. Group Medical Insurance (Parents, Spouse, Children).
4. Group Accident Cover.
5. Company Sponsored Device.
6. Education Reimbursement Policy.