Senior Customer Success Manager (Remote)

Freddie Mac; San Francisco (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading company in Customer Engagement Technology seeks a professional for a role focused on customer support and growth. This position allows for career advancement within a dynamic team and offers flexible work arrangements. Candidates with strong communication skills and a solid understanding of the mobile ecosystem are encouraged to apply.

Benefits

Opportunity for career advancement

Flexible work arrangements

Access to a unique learning program

Qualifications

• 5-7 years of relevant experience in SaaS or tech roles.
• Proven ability to understand customer requirements.
• Strong written and verbal communication skills.

Responsibilities

• Onboard customers with integration support and drive product adoption.
• Serve as the primary point of contact for account growth.
• Provide expertise in CRM and marketing automation.

Skills

Communication

Customer Growth

CRM Expertise

Mobile Ecosystem Understanding

Job description

Employer Industry: Customer Engagement Technology

Why consider this job opportunity:
- Salary up to $125,000
- Opportunity for career advancement and growth within the organization
- Work with a smart team in a fast-paced, innovative environment
- Access to a unique learning program, Xcelerator, to enhance your skills
- Opportunity to work on an award-winning product and technology
- Flexible work arrangements with a focus on collaboration and support

What to Expect (Job Responsibilities):
- Onboard customers with integration support and drive adoption of the employer's products
- Serve as the primary point of contact for accounts, responsible for customer growth
- Build relationships with senior stakeholders and manage account planning
- Provide expertise in CRM and mobile marketing automation to clients
- Advise clients on effective strategies for utilizing the employer's platform

What is Required (Qualifications):
- 5-7 years of relevant experience
- Understanding of the mobile ecosystem and app marketing
- Experience in a Success or Support Engineer role for a SaaS company is a plus
- Proven ability to understand customer requirements and demonstrate how the employer's solutions can add value
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in SaaS and B2B environments
- Ability to take ownership of post-sales relationships and drive customer growth
- Empathy and interpersonal skills for client-facing roles and collaboration with teams

#CustomerEngagement #SaaS #CareerOpportunity #InnovativeTech #CustomerSuccess

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