Senior Customer Success Manager (Remote)

MoEngage Inc.; California (MO); Remote; USD 75,000 - 125,000; Full time

Job summary

Join MoEngage, an innovative customer engagement platform, where you will onboard clients and increase product adoption. Your role includes building customer relationships and providing expertise on mobile marketing. We value passionate team members who enjoy scaling in technology and thrive in a collaborative environment.

Benefits

Work at Scale and challenge yourself

Work with a smart team

Work on an award-winning product

Access to advanced tech and software

Learning program - Xcelerator

Collaborative team atmosphere

Qualifications

• 5-7 years of relevant experience.
• Experience in a Success or Support Engineer role for a SaaS company is a plus.
• Ability to understand customer needs and provide solutions.

Responsibilities

• Onboard customers and drive adoption of MoEngage products.
• Be the point of contact for accounts and drive customer growth.
• Build relationships with senior stakeholders and manage account planning.

Skills

Communication

Customer Management

SaaS Experience

Mobile Ecosystem Understanding

Product Evangelism

Information Security Awareness

Job description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels.MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’sAI Suitehelps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Location : Anywhere in the United States of America.

Job Description

• Onboard customers with Integration support and drive adoption of MoEngage products

• Be the point of contact for Accounts and be responsible for the growth of the customer

• Build relationships with senior stakeholders and manage account planning

• Provide relevant CRM and mobile marketing automation expertise to the Customers

• Advise clients on the most effective ways to use the MoEnagage Platform

• Be a Product Evangelist, consulting the top internet companies on their growth.

• Awareness on Information Security concepts and Best Practices

Skills

• 5-7 years of experience with relevant experience.

• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.

• SaaS and B2B experience is a must.

• Ability to understand customer requirements and see how MoEngage can add value in various ways.

• Take ownership of the relationship post-sales and grow the customer

• Champion the product and be an evangelist

• Empathy - Needed in any client-facing role, also important for working with other teams.

• Strong written and verbal communication skills

Perks

• Work at Scale and challenge yourself

• Work with a smart team that grew up in the Mobile First world

• Work on an award-winning product, tech, and scale

• We have you sorted with our coolest tech and software- Gainsight

• Our learning program - Xcelerator to power your learning goals

• CSM Leaders like nowhere else, and the coolest team you can imagine

The annual total salary range for this position is $75,000 - 125,000 USD
Please Note: Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.