Senior Customer Success Manager, Public Sector

interos.ai; Virginia (MN); On-site; USD 96,000 - 160,000; Full time

Job summary

Join interos.ai as a Senior Customer Success Manager for the Public Sector, responsible for enhancing client relationships and driving customer engagement. You will work closely with customers to understand their needs and deliver value through our innovative SaaS solutions, ensuring client satisfaction and fostering long-term loyalty. This role requires a mix of strong project management skills and a passion for customer success in a fast-paced technology environment.

Benefits

Comprehensive health, dental & vision insurance

401(k) with employer match

Flexible Time Off (FTO) + 10 paid holidays

Wellness perks including onsite gym

Career growth opportunities

Employee referral bonuses

Qualifications

• 6+ years of experience in technology industry (SaaS required)
• Experience with DoD preferred
• Strong prioritization and organization skills

Responsibilities

• Manage customer engagement and ensure satisfaction throughout customer lifecycle
• Develop and implement customer success initiatives
• Act as the voice of the customer within the organization

Skills

Customer Success

Project Management

Analytical Skills

Communication

Education

BA/BS degree

Job description

Senior Customer Success Manager, Public Sector

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Senior Customer Success Manager, Public Sector

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About interos.ai: Global supply chains are more complex — and more vulnerable — than ever. At interos.ai, we’re solving that by applying AI and graph technology to dynamically map, monitor, and model supplier ecosystems. Our platform gives organizations real-time visibility into risk across their supply chain — geopolitical, cyber, financial, and more — without invasive data collection.

With a first-mover advantage and a game-changing product, we’re entering a critical growth phase. That’s where you come in.

About the Role: The Senior Customer Success Manager, Public Sector is a high visibility role that plays a vital part in the growth of Interos. This individual is the single point of contact for our customers and is responsible for customer delight by prescriptively leading the execution of client engagements and successfully managing the customer journey.

To perform this role successfully, you need to be a hands-on solution focused individual that can manage SaaS engagements, can quickly learn the product and can articulate its business value to customers while ensuring that engagement tasks are planned, executed, and tested thoroughly.

To be successful in our Customer Success organization, all team members will have cross-functional responsibility across Interos to work with other teams and contribute to our company maturity and product. They will be expected to be highly “hands-on” with the product.

What You’ll Do:

• Create goal-driven program plans and provide direct oversight of assigned account portfolio throughout customer lifecycle; build and maintain multi-level client stakeholder relationships to continuously link Interos deliverables to our customers’ requirements
• Understand what success looks like to the client, how our solution fills that need, and is able to measure our success against it
• Work with customers to understand use cases; Immerse yourself in your customer’s industry and business trends to become a trusted business partner and adviser. Work with clients to define and document stakeholder’s business requirements and develop solution strategies
• Proactively develop project plans, manage services staffing, maintain up to date status reports and manage the identification of risks and issues
• Act as an advocate and voice of the customer with internal Interos teams to ensure the customers’ needs are understood and addressed
• Evangelize Interos capabilities and potential within the customer’s organization
• Collaborate extensively with peers to complete service deliverables; provide excellent client communications and responsive follow through on all issues, actions and escalations
• Contribute to a growing knowledge network of best practices and methodologies that improves the effectiveness of our team and the information available to our clients
• Ensure a high degree of renewals for defined customer portfolio by providing education and services related account management; identify account risks and define mitigation plans as needed
• Coordinate with Sales teams in providing insight to customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings
• Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company
• Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices. We want to hear your ideas!
  
  
  

What You Bring:

• BA/BS degree with at least 6+ years of experience in the technology industry (SaaS environment required) in Customer Success, Account Management, Consulting, Project Management or Engagement Management
• 3+ years of experience working with the Department of Defense (DoD) preferred
• Secret security or higher clearance helpful, but not required
• Experience with DoD, Federal organizations, Government budget cycles and associated processes, constraints, and limitations
• Passionate about Customer Success and high-quality deliverables, and tenacious at driving long-term customer value
• Experience in translating passion into business impact for customers
• Experience in managing strategic accounts
• Strong interest in technology
• Self-starter and ability to thrive in a fast-paced start-up environment
• Analytical and detail-oriented
• Strong prioritization, organization and project management skills
• Exceptional verbal and written communication to effectively communicate with Sr. IT, Program Managers, VP/C-level executives as well as front line users
• Strong presentation skills
• This position has supervisory responsibilities.
• Years of Supervisory Experience Required: 5
  
  
  

Bonus Points For:

• 3+ years of experience working with the Department of Defense (DoD)
• Secret security or higher clearance
  
  
  

Core Competencies:

• Self-starter and ability to thrive in a fast-paced start-up environment
• Analytical and detail-oriented
• Strong prioritization, organization and project management skills
• Exceptional verbal and written communication to effectively communicate with Sr. IT, Program Managers, VP/C-level executives as well as front line users
• Strong presentation skills
• Hands-on and solution focused
  
  
  

What We Offer:

• Comprehensive health, dental & vision insurance
• 401(k) with employer match
• Flexible Time Off (FTO) + 10 paid holidays
• Wellness perks including onsite gym + Peloton room (HQ)
• Career growth opportunities in a fast-scaling company
• Employee referral bonuses and recognition programs
  
  
  

Compensation

• Base Salary Range: $96,000-160,000 USD (depending on experience and location)
• Variable Compensation: Performance-based annual bonus
• Equity: Stock options included as part of total compensation package
  
  
  

We believe in rewarding great work with competitive, transparent compensation. Final offer will be based on skills, experience, and geographic location.

Work Environment, Location and Travel:

This is a remote-first role open to candidates legally authorized to work in the United States. Employees may optionally work from our Arlington, VA HQ. This position may require up to 10% travel. Frequent travel is outside the local area and overnight.

Equal Opportunity Employer

Interos.ai is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of race, religion, gender identity, sexual orientation, age, disability, or veteran status.

Accessibility & Accommodations

We are committed to providing reasonable accommodations for candidates throughout the hiring process. If you need assistance, please contact us at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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