Senior Customer Success Manager, Manufacturing - ERP

Axios Systems; Itasca (IL); Remote; USD 120,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Manager, where you will lead customer initiatives and build strong relationships. This role emphasizes the successful adoption of innovative AI-driven solutions in the manufacturing sector. You will have the opportunity to influence change and enhance customer experiences while working in a flexible, hybrid environment. With a commitment to diversity and sustainability, this organization fosters creativity and collaboration, ensuring you can make a significant impact in your role. Embrace the chance to drive innovation and deliver exceptional value to clients.

Benefits

Flexible paid time off

401K plan with company contribution

Tuition assistance

Life insurance and disability benefits

Community involvement opportunities

Qualifications

• Experience in customer-facing roles within delivery projects.
• Strong understanding of delivery methodologies and service offerings.

Responsibilities

• Lead customer-facing initiatives and manage program deliveries.
• Build strong senior customer relationships and ensure product adoption.

Skills

Customer relationship management

Delivery methodologies

Business Value Assessment (BVA)

Interpersonal skills

Risk management

Industry expertise in Manufacturing

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

Job description

Senior Customer Success Manager, Manufacturing - ERP

• Full-time
• IFS Referral Bonus Code: SH
• Job Location: Remote

IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our leading AI technology powers our award-winning enterprise software solutions, enabling our customers to excel at critical moments. Our commitment to AI adoption keeps us at the forefront of technological advancements, fostering creativity, productivity, and cutting-edge solutions.

At IFS, we value flexibility, innovation, and impactful engagement. We aim to solve societal challenges through agility, collaboration, and trust, promoting diversity and inclusion across our global workforce. Join us to be part of a diverse environment committed to sustainability and making a positive impact on the world.

We seek innovative thinkers to #MakeYourMoment, empowering change with our AI-driven solutions to make a real difference.

Role Overview: A Customer Success Manager will lead customer-facing initiatives, orchestrate virtual teams, manage program deliveries, and build strong senior customer relationships. The primary goal is ensuring successful adoption and long-term engagement with IFS products and services, helping customers discover new features and realize value through their digital journey.

What We Offer:

• Salary Range: $120,000-$130,000 plus 15% bonus potential
• Flexible paid time off, including sick and holiday leave
• 401K plan with company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering opportunities

Preferred Qualifications:

• Experience in customer-facing roles within delivery projects
• Industry expertise in Manufacturing, with knowledge of trends, KPIs, and value drivers
• Strong understanding of delivery methodologies and service offerings
• Focus on enhancing the end-customer experience, including third-party and partner products/services
• Ability to identify and address delivery risks
• Influence and trust-building skills internally and externally
• Knowledge of Business Value Assessment (BVA) tools and processes
• Capability to develop and measure value metrics
• Understanding of subscription services and renewal processes
• Experience leading executive steering committees and reporting progress
• Ability to work collaboratively with sales and global delivery teams
• Fluency in English and local languages
• Strong interpersonal and relationship management skills, including with executives
• Bachelor’s or master’s degree in a relevant field or equivalent experience

We support flexible, hybrid work arrangements to accommodate diverse needs and promote an inclusive environment. We foster community, drive innovation, and nurture belonging, ensuring you can work in a way that suits you while engaging with colleagues.

We are an equal opportunity employer, considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor.