Senior Customer Success Manager, Fashion + Fitness

Amazon; Seattle (WA); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a dynamic team as a Senior Customer Success Manager, where you will lead transformational growth for Fortune 500 retail brands on one of the world's largest e-commerce platforms. This role offers the opportunity to develop vendor strategies that enhance customer experiences and drive marketplace innovation. You'll engage in strategic partnership management, utilizing data-driven insights to optimize business plans and operational efficiency. If you're passionate about enhancing vendor experiences and thrive in fast-paced environments, this role is your chance to make a significant impact in the retail commerce landscape.

Qualifications

• 4+ years of experience in vendor or client-facing roles.
• Experience in data analysis and manipulating large datasets.

Responsibilities

• Develop and execute strategic business plans with vendors.
• Analyze data trends and provide actionable recommendations.
• Collaborate with internal teams to resolve operational challenges.

Skills

Account Management

Data Analysis

Relationship Management

Microsoft Excel

Time Management

Communication Skills

Education

Bachelor's degree

Tools

Tableau

Salesforce

Job description

Senior Customer Success Manager, Fashion + Fitness

Join to apply for the Senior Customer Success Manager, Fashion + Fitness role at Amazon.

This role can be located in one of our approved corporate offices in Seattle, WA.

Description

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role involves strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for vendors and customers. Analyzing data to provide strategic insights, developing joint business plans, and collaborating with cross-functional teams to identify growth opportunities are key aspects of this role.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

About The Team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and access to advanced programs. Our inclusive team values collaboration, innovation, and professional growth, working to enhance both vendor and customer experiences.

Basic Qualifications

• Bachelor's degree
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, or related fields such as Buying, Planning, or Merchandising
• Data analysis experience including manipulating large datasets and interpreting results
• Proficient in Microsoft Excel
• Experience in relationship management
• Ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Strong time management skills

Preferred Qualifications

• 5+ years of e-commerce or retail industry experience
• Experience in Buying, Planning, or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Ability to adapt quickly to change and deal with ambiguity
• Background in process improvement methodologies
• Advanced degrees, certifications, or equivalent experience
• Experience working with diverse stakeholders and teams
• Project management experience

Amazon is an equal opportunity employer and values diversity. If you require workplace accommodations during the application process, please visit this link.