Senior Customer Success Manager

Mavenlink Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Mavenlink Inc. is seeking a Senior Customer Success Manager to lead client relationships and drive success in the US business units. The role focuses on enhancing the client lifecycle, building rapport, and delivering value through a positive client journey, all within a dynamic and inclusive workplace culture.

Benefits

Group health insurance options

401K savings plan

Flexible PTO

Employee Recognition Program

Wellness events through KantataLife

Qualifications

• Experience in professional services or fee-for-service businesses.
• Experience in account management, training, and customer support.
• Flexibility and adaptability to change in a fast-paced environment.

Responsibilities

• Enhancing and improving the client lifecycle and relationships.
• Building strong rapport with customers through their entire journey.
• Conducting onboarding and introductory training sessions.

Skills

Customer service orientation

Account management

Training

Organizational skills

Communication skills

Job description

The Kantata Cloud for Professional Services gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.

Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!

About the Opportunity

As a Senior Customer Success Manager at Kantata, you’ll report to our Senior Director, Customer Success and be responsible for creating a positive client journey across a portfolio of Kantata clients in our US business units. By developing long-term relationships with each client, you’ll directly influence an increase in adoption and drive advocacy. Our client success team works with clients to demonstrate a deep functional understanding of our product features and benefits and advocates for how these will provide value to their business.

Primary Responsibilities

• Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata.
• Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewal
• Be the customers’ go-to person! Provide international and US-based customers with a superior level of service through multiple support channels
• Understand the client’s business needs and objectives, and ensure alignment to the Kantata solution
• Research and resolve customer inquiries in a timely manner
• Conduct onboarding and introductory training sessions
• Establish and maintain a strong network of relationships with key client contacts, sales team members, and internal departments

What You Bring to this Role

• We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.
• You have experience in account management, training, and customer support experience
• You exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer service
• You have exceptional organization and time management skills that couple well with your written and communication skills
• You can do light technical solutions, engaging in consultative dialogue with clients
• You desire to do meaningful work alongside bright, engaged people within a collaborative team environment
• You are flexible and adaptable to change in a fast-paced, start-up company environment

Compensation

The base salary range for this position is $90,000 – $120,000 and is eligible to participate in a company wide bonus plan.

Our Philosophy
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:

• An intentionally engaging and collaborative culture – ditch the silo!
• Strong work-life balance that’s a true focus of the company
• The chance to learn from some of the best people in the business
• A vibrant, collaborative and devoted team, who still makes time for fun

At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.

Kantata is an Equal Opportunity Employer.

• Group health insurance with coverage options for Medical, Dental, and Vision
• Life Insurance
• Voluntary benefit options such as Auto, Home, and Pet Insurance
• Voluntary commuter benefit options (FSA)
• 401K to save for your future
• Flexible PTO
• 11 paid holidays + floating holiday
• Top Performers Employee Recognition Program
• Philanthropic, social, and wellness events through KantataLife

If you don't see your dream job listed, we encourage you to apply anyway. We don't want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to the our network. Maybe it's not now, but soon. Let's develop a connection regarding future opportunities at Kantata.