Senior Customer Success Manager

Remote Jobs; United States; Remote; USD 100,000 - 131,000; Full time

Job summary

A leading remote work company is seeking an experienced Customer Success Manager to drive customer adoption and success. The role involves serving as a trusted advisor, managing customer incidents, and analyzing data to enhance the customer experience. Ideal candidates will have a strong technical aptitude and a track record of advocating for customers. This position offers a competitive salary and generous benefits in a flexible work environment.

Benefits

Generous PTO

Education reimbursement

Holiday schedule

Community initiatives

Qualifications

• Minimum of 6 years of related experience in Customer Success or Experience.
• Experience in consulting and implementation of IT systems.
• Strong technical aptitude for customer use cases.

Responsibilities

• Serve as a trusted advisor for a portfolio of customers.
• Act as point of contact for major customer incidents.
• Analyze customer data to identify trends and risks.

Skills

Customer advocacy

Technical aptitude

Data analysis

Consulting experience

Tools

SFDC

Gainsight

Job description

Why consider this job opportunity

• Salary range up to $130,113
• Competitive benefits and perks including generous PTO and holiday schedule
• Opportunity for education reimbursement and parental leave
• Flexible and collaborative work environment
• Chance to work with leading enterprises and make a significant impact on customer success
• Engaging company culture with regular bonding events and community initiatives

What to Expect (Job Responsibilities)

• Serve as a trusted advisor for a portfolio of customers, driving their adoption and success
• Act as the point of contact for major customer incidents, managing expectations and communications
• Analyze customer data to identify trends, risks, and opportunities for new solutions
• Collaborate with cross-functional teams to resolve customer needs and enhance their experience
• Develop and deliver success plans that outline milestones, metrics, and risks for key customers

What is Required (Qualifications)

• Minimum of 6 years of related experience in Customer Success or Experience
• Experience in consulting and implementation of IT systems, preferably in cloud services or identity management
• Strong technical aptitude for customer use cases and architectural requirements
• Proven track record of advocating for customers and driving issues to resolution
• Familiarity with CRM systems such as SFDC or Gainsight

How to Stand Out (Preferred Qualifications)

• Experience working with enterprise-level customers
• Knowledge of the software development process and design methodologies
• Naturally curious and proactive in uncovering adoption blockers and risks
• Solid technical understanding of Cloud Solutions

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