Senior Customer Success Manager

Zillow Companies; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Senior Customer Success Manager to manage onboarding and implementation for new mid-size customers. This role involves building and maintaining trusted relationships, analyzing account data for engagement, and identifying cross-sell opportunities. Ideal candidates will have 3-5 years of experience in customer success, a bachelor's degree, and proficiency with Google Workspace.

Qualifications

• 3-5 years of experience in related fields, preferably in a SaaS environment.
• Strong skills in managing customer relationships and ensuring customer engagement.

Responsibilities

• Manage onboarding and implementation for new mid-size customers.
• Build trusted relationships through regular touchpoints.
• Analyze account usage data for engagement and sales opportunities.

Skills

Customer Success Management

Account Management

Critical Thinking

Data Analysis

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Job description

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage onboarding and implementation for new mid-size customers to ensure high adoption and engagement
• Build trusted relationships through regular touchpoints and executive business reviews
• Analyze account usage data to foster engagement and identify cross-sell and up-sell opportunities

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in a SaaS environment
• Bachelor's degree or equivalent work or military experience
• Proficiency with Google Workspace (G Suite)
• Strong critical thinking abilities