Senior Customer Success Manager

Outbrain; New York (NY); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client relationships and drive campaign success. In this dynamic role, you will collaborate with sales teams, manage client accounts, and develop data-driven strategies to optimize performance. If you're a proactive, detail-oriented individual with a passion for digital marketing and client success, this position offers a fantastic opportunity to grow in a supportive and collaborative environment. Join a vibrant team that values communication and creativity while promoting a healthy work-life balance.

Benefits

Daily Meal Vouchers

Family Health Insurance

Parental Leave

Remote Work Subsidy

Training Opportunities

Team Building Events

Reserved Daycare Places

Diversity & Inclusion Initiatives

Qualifications

• 4+ years of experience in digital media, agency, or adtech.
• 2-3 years of client-facing account management experience.

Responsibilities

• Manage client accounts and optimize campaigns to achieve KPIs.
• Build relationships and communicate effectively with clients.

Skills

Digital Media Experience

Client-Facing Account Management

Analytical Skills

Communication Skills

Problem-Solving

Media Buying

Performance Marketing

Presentation Skills

Education

Bachelor's Degree in Marketing or Related Field

Tools

DCM

Excel

Job description

Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

We are looking for a Customer Success Manager to join our team in New York. You’ll work closely with the Sales team to help lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization. You’ll build strong and establish clear lines of communication with large agency clients, brands and internal staff members.

The ideal candidate is a growth-oriented, energetic self-starter, proactive and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to assure flawless campaign execution.

What will you do?

• In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns.
• After three months, you’ll be the day-to-day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• When you finish up your first year, you’ll be an essential member of the customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.

What will you bring to the team?

• 4+ years of digital media, agency, or adtech experience required. Media buying experience and performance marketing background preferred. Knowledge of 3rd party vendors and tools (DCM, impression pixels, click tags) and experience buying media on Outbrain or other native platforms is a plus.
• 2-3 years of client-facing account management with an understanding of digital marketing and the digital landscape.
• A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
• An obsession for detail and organization. You’re comfortable managing assets, launching campaigns and optimizing for multiple clients.
• An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Excellent storyteller & communication. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.

Why work at Teads?

At Teads, Product and Engineering work hand in hand and are aligned towards the same goal: to scale our business while continuing to create new and exciting products.

• We promote end-to-end development: “You build it, you run it, you monitor it”.
• We share knowledge and support with each other beyond any organizational boundary.
• We fix issues during a blameless postmortem and learn from it so that it doesn’t happen twice.
• We are working together to create great engineering, but we are also supportive to promote a great work-life balance.

We care about you:

• Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
• Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
• Life Balance: A well-balanced work-life for our employees is one of our top priorities: 22 days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
• Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table! We value team spirit, pragmatism, listening and we encourage initiatives. We share knowledge and support with each other beyond any organizational boundary. We are working together to create great products, but we are also supportive to promote a great work-life balance.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

Please submit your CV in English.

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