Senior Customer Success Manager

Network Talent; New York (NY); On-site; USD 130,000 - 160,000; Full time

Job summary

A leading company in the FinTech sector is seeking a Senior Customer Success Manager in NYC. This role involves building strong client relationships, ensuring satisfaction, and driving retention for a portfolio of accounts. Candidates should have extensive experience in customer success within the software/SaaS industry, ideally with exposure to FinTech and healthcare sectors.

Benefits

Equity options

401(k) match

Healthcare options

15 days PTO

Company laptop provided

Qualifications

• 6+ years customer success experience within the software/SaaS space.
• Experience within the FinTech space is ideal.
• Experience working with clients in the healthcare sector would be a plus.

Responsibilities

• Lead end-to-end onboarding for new clients.
• Deliver exceptional customer service, proactively addressing client needs.
• Drive strong client retention by building trust.

Skills

Customer Success

Client Relationship Management

Problem Solving

Communication

Job description

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This range is provided by Network Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $160,000.00/yr

Direct message the job poster from Network Talent

Helping Software Sales Leaders Build High Performing Sales Teams - UK, US & EMEA

Senior Customer Success Manager – FinTech – NYC

Our client is a high-velocity SaaS powerhouse revolutionizing the FinTech space with cutting-edge solutions that help businesses unlock efficiency at scale. With an impressive $100M in ARR and skyrocketing growth, they’re rapidly expanding their footprint across the market.

They’re now on the hunt for a passionate and driven Senior Customer Success Manager to join their NYC-based team. In this pivotal role, you’ll be the strategic partner to key clients—building strong relationships, championing their success, and directly fueling retention and growth across an exciting portfolio of accounts.

Backed by a world-class leadership team with a track record of scaling companies for long-term success, the company also boasts support from top-tier investors and influential advisors—including former U.S. Governors, White House officials, and visionary tech leaders from some of the most prestigious institutions in the country.

This is an office-based role in NYC.

Responsibilities

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
• Deliver exceptional customer service, proactively addressing client needs and expectations
• Drive strong client retention by building trust and delivering consistent value
• Serve as the go-to contact for clients, managing support and resolving any issues efficiently
• Partner closely with cross-functional teams to enhance product performance and client satisfaction
• Stay well-informed on industry developments and competitor movements to anticipate client needs

The Successful Candidate

• 6+ years customer success experience within the software / SaaS space
• Experience within the FinTech space is ideal
• Experience working with clients in the healthcare sector would be a plus
• Commutable to NYC daily

Senior Customer Success Manager Package

• Basic salary: up to $160,000
• OTE: +30-50%
• Equity options
• 401(k) match
• Healthcare options
• 15 days PTO
• Company laptop provided

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Technology, Information and Media, IT Services and IT Consulting, and Financial Services

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