Senior Customer Success Manager

Presence; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading provider of teletherapy solutions is seeking a Senior Customer Success Manager to enhance partnerships with school districts. The role requires a sales-driven professional to manage accounts, ensure customer satisfaction, and drive growth through renewals and upsells. Ideal candidates will have experience in K-12 or SaaS markets and excel in consultative selling. This remote position involves significant interaction with education leaders and requires travel to meet clients.

Qualifications

• 4–5+ years of quota-carrying success in K-12, EdTech, or SaaS markets.
• Experience selling into school districts and navigating complex sales cycles.

Responsibilities

• Achieve sales quotas and manage a portfolio of school district accounts.
• Drive contract growth through outbound prospecting and referrals.
• Deliver strategic presentations to district leadership.

Skills

Sales Discipline

Communication

Negotiation

Consultative Selling

Education

Bachelor's degree

Tools

Salesforce

Job description

Join to apply for the Senior Customer Success Manager role at Presence.

About Presence
Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We value engagement, schedule coordination, and cross-functional communication. Many roles require travel to engage with school partners, clinicians, and team members in person.

About This Role

We believe it’s our responsibility to help schools ensure students access the services they need. We seek high-energy, sales-driven professionals to lead acquisition, retention, growth, and long-term success of school district partnerships. You will manage a portfolio of strategic accounts, ensuring customer success and driving growth through renewals and expansion. Our customers are our most valued asset, and we aim to provide them with the best experience.

The ideal candidate is results-oriented, excels in consultative selling, and has a successful track record working with large, complex organizations and education systems.

Role Responsibilities

1. Achieve sales quotas.
2. Manage a portfolio of school district accounts to ensure satisfaction, retention, and growth.
3. Drive contract growth by identifying and securing new stakeholders within districts through outbound prospecting, referrals, and inbound inquiries.
4. Lead the full sales cycle from discovery to contract execution.
5. Act as a trusted advisor and liaison between Presence and clients, aligning services with district needs.
6. Develop customized solutions based on district challenges related to special education and mental health.
7. Collaborate with internal teams to deliver a seamless customer experience.
8. Maintain records and forecast in Salesforce.
9. Monitor key performance metrics such as renewal rates, new business, and customer satisfaction.
10. Deliver strategic presentations to district leadership and stakeholders.
11. Lead implementation and onboarding of new customers.
12. Serve as the main contact for escalations and develop strong relationships with clients.
13. Stay informed on education trends, funding, and the competitive landscape.
14. Forecast bookings and revenue accurately.
15. Travel estimated at 35-50% as needed.

What we're looking for

Proven Experience

1. 4–5+ years of quota-carrying success in K-12, EdTech, or SaaS markets.
2. Experience selling into school districts and navigating complex sales cycles.
3. Consistently met or exceeded sales targets.
4. Experience leading cross-functional customer projects.
5. Track record of growing accounts through renewals and upsells.
6. Ability to handle multiple tasks and adjust priorities.

Sales Discipline & Execution

1. Proactive pipeline development.
2. Ownership of KPIs and disciplined planning.
3. Skilled negotiator with confidence in handling objections.

Relationship & Communication Skills

1. Trusted advisor to education leaders; polished presenter.
2. Exceptional written and verbal communication skills.
3. Sound judgment on escalation and internal resource engagement.

Mindset & Work Style

1. Self-starter thriving in a remote, results-oriented environment.
2. Curious, growth-oriented learner.
3. Operationally strong with Salesforce and sales tech.

Education

• Bachelor's degree or equivalent experience.

Additional Qualities

• Passion for helping schools and students with special needs.
• Self-motivated with an entrepreneurial mindset.
• Flexible and adaptable.
• Collaborative problem-solver.
• Ownership of client health and growth.
• Ability to work well under pressure with grace and humor.