Senior Customer Success Manager

Twilio; Myrtle Point (OR); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading communication technology company is seeking a Customer Success Manager to drive customer engagement and satisfaction. This role requires 5+ years managing enterprise-level customers and proven experience supporting large organizations. You'll develop strategic roadmaps and ensure successful use of the Segment platform while enjoying competitive compensation and remote work flexibility.

Benefits

Competitive salary with commission potential

Generous benefits package

Career advancement opportunities

Qualifications

• 5+ years managing enterprise-level customers.
• 7+ years in customer-facing roles (CSM, account management, or consulting).
• Proven experience working with or supporting Fortune 500 companies.

Responsibilities

• Ensure customer success by driving full value realization.
• Develop and execute strategic roadmaps for product adoption.
• Manage customer relationships as a trusted advisor.

Skills

Managing enterprise-level customers

Customer success management

Strategic planning

Communication skills

Job description

Employer Industry: Communication Technology

Remote work flexibility available for candidates in specified states.

Why consider this job opportunity

• Competitive salary with the potential to earn commissions
• Opportunity for career advancement and growth within a rapidly evolving industry
• Generous benefits package, including healthcare, retirement savings program, and paid parental leave
• Dynamic work environment that encourages innovation and personal development
• Chance to work with influential companies, solving complex data challenges

What to Expect (Job Responsibilities)

• Ensure customer success by driving full value realization of the Segment platform
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy
• Manage customer relationships as a trusted advisor to executive and senior leadership
• Identify and expand opportunities to deepen customer engagement and account growth
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges

What is Required (Qualifications)

• 5+ years managing enterprise-level customers
• 7+ years in customer-facing roles (CSM, account management, or consulting)
• Proven experience working with or supporting Fortune 500 companies or similarly large organizations
• Expert in strategic planning with a data‑driven approach to optimize client success
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non‑technical audiences

How to Stand Out (Preferred Qualifications)

• Experience working in the realm of Customer Data Platforms (CDPs), ETL, ad‑tech, or martech
• Intellectually curious with a track record of challenging ideas for better solutions
• Strong collaboration and influence skills to align internal teams and external stakeholders
• Passionate about leveraging data and technology to drive business outcomes

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