Senior Customer Success Manager

80Twenty; Los Angeles (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Attractive health, dental and vision insurance coverage

Competitive compensation structure

Unlimited vacation policy

Job summary

A leading company is seeking a Senior Customer Success Manager to enhance client relationships and drive successful creator marketing strategies. This role demands expertise in digital marketing and influencer partnerships to align client objectives with overall marketing goals and improve campaign effectiveness. It offers a competitive salary and comprehensive benefits including health insurance and an unlimited vacation policy.

Qualifications

• 4+ years of experience in account management or customer success.
• Strong understanding of digital marketing & influencer marketing.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as main point of contact and trusted advisor to clients.
• Analyze campaign performance data and provide recommendations.
• Lead Monthly & Quarterly Business Reviews with clients.

Skills

Digital Marketing

Influencer Partnerships

Client Relationship Management

Analytical Mindset

Communication Skills

Education

Bachelor's degree or equivalent experience

Job description

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Base pay range

$80,000.00/yr - $120,000.00/yr

Direct message the job poster from 80Twenty

Our client is a technology-driven platform that connects brands with creators to produce high-performing visual content for digital channels. Known for powering influencer campaigns and user-generated content at scale, the company helps marketers drive engagement, authenticity, and performance across social, e-commerce, and paid media.

They are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Key Responsibilities:

• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.

• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.

• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.

Account & Revenue Management

• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.

• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.

• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.

Cross-Functional Collaboration

• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.

• Partner with creators to ensure content meets brand expectations and delivers measurable impact.

• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

Qualifications:

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.

• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.

• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.

• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.

• Analytical mindset, with the ability to interpret data and provide actionable insights.

• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Comp and Benefits

• $80,000 - $120,000, depending on experience
• Attractive health, dental and vision insurance coverage
• Competitive compensation structure
• Unlimited vacation policy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Marketing

• Industries

  Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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