Senior Customer Success Manager

Autodesk; Atlanta (GA); On-site; USD 83,000 - 145,000; Full time

Job summary

Join Autodesk as a Senior Customer Success Manager in Atlanta, where you'll play a critical role in enhancing customer satisfaction and value delivery. You'll leverage your customer success and account management experience to drive adoption of Autodesk solutions, and build strong relationships with enterprise clients.

Benefits

Health and Financial Benefits

Annual Cash Bonuses

Comprehensive Benefits Package

Qualifications

• 3+ years in sales, service delivery, or customer success.
• Detail-oriented and accountable.
• Strong financial acumen and understanding of SaaS.

Responsibilities

• Drive post-sale account management and relationship development.
• Help maximize return on investment for customers.
• Collaborate from proposal through delivery based on customer's needs.

Skills

Customer Relationship Management

Strategic Advisory Services

Communication

Analytical and Process-Focused Mindset

Problem Solving

Education

Bachelor’s degree

Job description

Join to apply for the Senior Customer Success Manager role at Autodesk

Join to apply for the Senior Customer Success Manager role at Autodesk

Get AI-powered advice on this job and more exclusive features.

Position Overview

Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?

Job Requisition ID #

25WD89248

Position Overview

Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers?

As a Senior CSM, you will be the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management, customer relationship development, and value delivery. You will provide strategic advisory services to maximize our customers' return on investment in their Autodesk solutions. You will utilize a combination of your customer success knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly to gain an advantage in the marketplace. This is an exciting opportunity to unequivocally influence customers' and Autodesk’s future success.

Responsibilities

• Lead and own all post-sales activity in order to create recognizable business value for Autodesk’s top customers. You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions
• Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe
• Be the customer's voice and provide feedback to internal teams on how we can better serve our customers
• Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) , becoming a trusted advisor to the customer
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent work experience
• You have 3+ years in sales, service delivery, account management, or customer success experience
• Strong sense of ownership with a bias for action and willingness to role-up your sleeves
• An enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
• Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
• Excellent communication and presentation skills
• Detail oriented, accountable, and diligently manage your time
  
  

Preferred Qualifications

• An interest of the manufacturing, architecture, construction or engineering industry
• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management
  
  

Target Pay for this Position (Colorado): $85,000 USD

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development, Design Services, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Autodesk by 2x

Get notified about new Customer Success Manager jobs in Atlanta, GA.

Atlanta, GA $128,600.00-$193,000.00 1 week ago

Client Success Manager I - Full Time - Hybrid

Atlanta, GA $114,000.00-$143,000.00 2 weeks ago

Customer Success Manager (Mid-Market, Premium Services)

Atlanta, GA $135,200.00-$234,100.00 1 week ago

Customer Success Manager/ Director - Agentforce

Atlanta, GA $185,500.00-$268,900.00 2 weeks ago

Atlanta, GA $133,400.00-$223,700.00 1 week ago

Atlanta, GA $62,000.00-$86,366.00 5 hours ago

Customer Success Manager (North Georgia)

Atlanta, GA $80,000.00-$95,000.00 2 days ago

Atlanta, GA $143,000.00-$195,000.00 3 days ago

Client Success Manager (Optometry Focus)

Senior Manager, Customer Success (Mid-Market, Premium Experiences)

Atlanta, GA $35,000.00-$42,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.