Senior Customer Success Leader — Remote & Strategic Accounts

Rocket Software; Helena (MT); On-site; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited Vacation Time

Health and Wellness coverage

401(k) and Roth retirement

Job summary

Rocket Software is seeking a Senior Customer Success Manager in the United States to lead strategic customers across the lifecycle. You will drive product adoption, value realization, retention, and growth while coordinating with Sales, Services, Support, Product, Engineering, and Marketing.

Experience with Rocket Mobius is strongly preferred. The role requires building executive-level relationships, guiding success plans, and mentoring peers to elevate customer success practices within the

Qualifications

• 6+ years in customer success or related roles.
• Proven ability to lead executive-level business discussions.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a portfolio of strategic customers as primary advocate.
• Develop and execute customer success plans focused on adoption and retention.
• Lead proactive risk identification and mitigation to improve outcomes.

Skills

Customer Success

Account Management

Executive Communication

Cross-functional Collaboration

Gainsight

Education

Bachelor's degree or equivalent experience

Tools

Gainsight

Job description

Rocket Software is seeking a Senior Customer Success Manager in the United States to lead strategic customers across the lifecycle. You will drive product adoption, value realization, retention, and growth while coordinating with Sales, Services, Support, Product, Engineering, and Marketing.

Experience with Rocket Mobius is strongly preferred. The role requires building executive-level relationships, guiding success plans, and mentoring peers to elevate customer success practices within the