Senior Customer Success Engineer - Southeast

BlueSnap, Inc; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading data security company is seeking a Senior Customer Success Engineer to optimize customer utilization of their platform. This role involves engaging with clients, ensuring satisfaction, and driving adoption of data security solutions. The ideal candidate will have strong technical skills, experience in customer relationship management, and a passion for data security.

Benefits

Remote work flexibility with office setup reimbursement

Unlimited PTO

Paid holidays and sick leave

Health, vision, and dental insurance

Life and disability insurance

Qualifications

• 3+ years of experience with data and cloud technologies.
• Experience in a technical customer-facing role.
• Proven track record of managing customer relationships.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Drive customer adoption through effective onboarding and training.
• Proactively identify and resolve obstacles to customer success.

Skills

SQL

Python

Cloud environments

Customer relationship management

Interpersonal skills

Communication skills

Job description

Senior Customer Success Engineer - Southeast

• Customer Success
• Southeast (US)
• Senior
• Full-time

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. You can expect to travel between 25-50% annually, engaging directly with clients to enhance their overall experience.

RESPONSIBILITIES

As a Customer Success Engineer, you will ensure customer satisfaction and success by:

• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Driving customer adoption through effective onboarding and training processes.
• Understanding customers' requirements, challenges, and desired outcomes, then designing and delivering customized use cases aligned with their goals using a consultative approach.
• Ensuring customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform, acting as the leader for ongoing engagement and expansion.
• Proactively identifying and resolving obstacles or blockers that impede customer success, collaborating with peers to address them promptly.
• Advocating for customer feedback, actively influencing Cyera's product roadmap and development.
• Using self-paced training resources to support customer education and knowledge growth.
• Troubleshooting and resolving technical issues impacting customers to ensure smooth operation.
• Monitoring and reporting on customer health and usage indicators.
• Collaborating with customers to develop joint success plans.
• Documenting and sharing best practices internally and externally to foster knowledge sharing and continuous improvement.
• Mentoring team members, sharing expertise, and supporting their professional development.
• Participating in interviews to help identify and onboard talented individuals.
• Conducting Quarterly Business Reviews to evaluate progress and identify areas for improvement and collaboration.

Requirements

REQUIRED QUALIFICATIONS:

• Experience collaborating with Development teams.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., networking, IAM).
• Experience with programming or scripting languages, APIs, and web services.
• Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred.
• Experience working in a software company in a technical customer-facing role.
• Proven track record of managing customer relationships, including onboarding, renewal, and expansion.
• Self-motivated, proactive, and innovative team player committed to customer loyalty.
• Strong interpersonal and customer relations skills, capable of building strategic relationships.
• Clear, concise communication skills, both verbal and written.
• Experience leading executive meetings and technical workshops confidently.
• Ability to work independently, tackle complex challenges, and complete tasks with minimal documentation, seeking assistance for more complex issues.

COMPENSATION INFORMATION:

In addition to benefits and equity, we offer a competitive salary. Final compensation depends on experience, location, and role requirements. Potential merit increases may apply based on performance and other factors.

BENEFITS - Why Cyera?

• Remote work flexibility with office setup reimbursement
• Unlimited PTO
• Paid holidays and sick leave
• Health, vision, and dental insurance
• Life and disability insurance