Senior Customer Success Engineer - Kansas City

SafetyCulture; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

SafetyCulture, a fast-growing tech company, seeks a Senior Customer Success Engineer. This role involves crafting technical solutions for enterprise clients, collaborating with various teams, and ensuring customer success with the platform. Ideal candidates will have strong technical skills and a customer-centric approach, contributing to a dynamic SaaS environment.

Benefits

Equity with high growth potential

401k and comprehensive medical insurance

Subsidized fitness programs

Paid parental leave

Opportunities for professional development

Participation in hackathons and workshops

Quarterly celebrations and team events

Qualifications

• Experience in writing SQL queries and optimizing databases.
• Proficient in scripting languages like Python, Golang, JavaScript, or Ruby.
• Experience in software development or data analytics is preferred.

Responsibilities

• Craft technical solutions for managed customers.
• Assist Sales in communicating technical aspects of the platform.
• Collaborate with teams to implement solutions and communicate customer requests.

Skills

SQL

Python

Golang

JavaScript

Ruby

Data Analytics

API Integration

Job description

SafetyCulture is a global technology company transforming workplaces worldwide. Our mission is to help teams improve daily through our platform, giving frontline workers a voice and leaders visibility to make informed decisions on safety, quality, and continuous improvement.

As one of the fastest-growing tech companies, we aim to reach 100 million users globally by 2032. Join us on this exciting journey!

We are seeking a Senior Customer Success Engineer to join our team. Working closely with the Customer Success Team Lead, you will collaborate with account executives and the customer success team to craft technical solutions for our Enterprise clients. Your customer-centric approach and technical expertise will help build strong relationships and ensure our customers succeed with the SafetyCulture platform. This role offers an excellent opportunity to develop your skills in a front-facing engineering capacity within a rapidly expanding SaaS company and Australian tech unicorn.

About you:

• Confident in translating technical and non-technical requirements and communicating effectively with diverse stakeholders;
• Experienced in writing SQL queries, optimizing relational databases, data models, and data warehouses;
• Organized, able to manage multiple customers and switch contexts quickly;
• Proficient with scripting languages such as Python, Golang, JavaScript, or Ruby;
• Flexible in understanding various organizational architectures, practices, and processes;
• Comfortable reading API documentation and integrating with APIs;
• Experience in software development or data analytics is preferred.

Key responsibilities:

• Partner with the Customer Success and Go-to-Market teams to craft technical solutions for managed customers;
• Assist the Sales team in communicating technical aspects of our platform (Security, APIs, Cloud solutions);
• Use your skills to extend platform capabilities, build BI dashboards, and communicate insights;
• Collaborate with Customer Success Managers to implement solutions;
• Act as a bridge between Sales, Success, Product, and Engineering;
• Work with API and Integrations Engineering Teams to communicate customer requests and improvements;
• Advise customers on effective integration implementation.

What we offer:

• Equity with high growth potential and competitive salary;
• 401k and comprehensive medical insurance;
• Wellbeing initiatives like subsidized fitness programs and EAP services;
• Paid parental leave;
• Opportunities for professional and personal development;
• Participation in hackathons, workshops, and learning events;
• Encouragement of community involvement, open source contributions, and exploring new technologies;
• Quarterly celebrations and team events.

We are committed to building inclusive teams and fostering a sense of belonging, ensuring all team members can bring their authentic selves to work. We accommodate reasonable adjustments during recruitment to promote fairness. Our culture has been recognized as a Best Place to Work in Australia, US, and UK.

Even if you don't meet every listed requirement, we encourage you to apply. We prioritize potential and inclusivity. If this role resonates with you, please hit the apply button.

Learn more about life at SafetyCulture on Youtube, Twitter, Instagram, and LinkedIn.

Note for recruitment agencies: We do not accept resumes or partnership proposals. Please do not forward resumes to our employees or pay any fees for unsolicited resumes.

This employer participates in E-Verify. If you are authorized to work in the U.S, we will verify your status through E-Verify and provide instructions if there are issues. For more details, contact DHS at 888-897-7781 or visit dhs.gov/e-verify.