Senior Customer Success Analyst, USA, Remote

Fundraise Up; United States; Remote; USD 92,000 - 130,000; Full time

Job summary

A leading company seeks a Senior Customer Success Analyst to analyze data and drive customer success initiatives. You will work with cross-functional teams to create dashboards, analyze customer behaviors, and improve satisfaction metrics in a remote capacity.

Benefits

15 days of vacation

401(k) plan with company match

100% Company-paid disability and life insurance

Health, Dental, and Vision insurance

Paid parental leave

Remote working options

Qualifications

• 5+ years of experience in RevOps, Analytics, or Customer Success Ops.
• Proficient in SQL, Excel/Google Sheets, and data visualization tools.
• Strong communication skills to convey complex data insights.

Responsibilities

• Create and maintain dashboards and reports tracking success metrics.
• Analyze customer behavior and drive company strategy.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Analytical skills

Fluency in SQL

Excel

Data visualization

Communication

Job description

Senior Customer Success Analyst, USA, Remote

Join to apply for the Senior Customer Success Analyst, USA, Remote role at Fundraise Up

Senior Customer Success Analyst, USA, Remote

Join to apply for the Senior Customer Success Analyst, USA, Remote role at Fundraise Up

Get AI-powered advice on this job and more exclusive features.

• OTE (On-Target Earnings): $115,000 – $130,000
• Location: remote in North America
• Stock options
  
  

• OTE (On-Target Earnings): $115,000 – $130,000
• Base Salary: $92,000 – $104,000
• Location: remote in North America
• Stock options
  
  

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About The Role

We are looking for a Senior Customer Success Analyst to join our Revenue Operations Team here at FundraiseUp. As a analyst you’ll analyze data, spot trends, and lead initiatives to boost both customer success and business results. You’ll work closely with cross-functional teams including Success, Product, Finance and Leadership to turn insights into action.

Key Responsibilities

• Create and maintain dashboards and reports that track key success metrics.
• Analyze customer behavior, product usage, and retention data to drive company strategy.
• Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction.
• Collaborate with Finance to build models and forecasts that inform strategic decisions.
• Plan, manage, and deploy customer territories.
• Effectively communicate data-driven findings and strategic recommendations to key stakeholders.
• Design and implement process improvements to drive scalability.
  
  

Skills And Qualifications

• 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles (bonus if at a startup or SaaS company).
• Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar).
• An effective communicator who can transform complex data into clear, actionable insights.
• Able to thrive in a dynamic environment with evolving priorities.
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero.
• A self-motivated individual with natural curiosity and initiative.
  
  

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave (12/6 weeks).
• Remote working.
• Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
  
  

#ZR

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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