Senior Customer Success Analyst, USA, Remote

Fundraise Up; New York (NY); Remote; USD 92,000 - 104,000; Full time

Job summary

A forward-thinking company is seeking a Senior Customer Success Analyst to join its dynamic Revenue Operations Team. This role involves analyzing data, identifying trends, and leading initiatives that enhance customer success and drive business results. The ideal candidate will work closely with cross-functional teams, transforming insights into actionable strategies. With a commitment to innovation, this organization provides a supportive environment where your analytical skills will directly impact the success of leading non-profit organizations. Join a mission-driven team dedicated to making a difference in the fundraising landscape.

Benefits

15 days of vacation

7 company holidays

3 floating holidays

5 sick days

401(k) plan with company match

100% company-paid disability insurance

Health, Dental, and Vision insurance

Paid parental leave

Qualifications

• 5+ years in RevOps, Analytics, or Customer Success Ops.
• Strong analytical skills and fluency in SQL and data visualization tools.

Responsibilities

• Create dashboards and reports tracking key success metrics.
• Analyze customer behavior to drive company strategy.
• Collaborate with teams to enhance customer satisfaction.

Skills

SQL

Excel

Google Sheets

Data Visualization

Customer Journey Mapping

NPS/CSAT Metrics

Analytical Skills

Effective Communication

Tools

Looker

Tableau

Gainsight

Catalyst

ChurnZero

Job description

• OTE (On-Target Earnings): $115,000 – $130,000
• Base Salary: $92,000 – $104,000
• Location: remote in North America
• Stock options
  
  

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About the Role

We are looking for a Senior Customer Success Analyst to join our Revenue Operations Team here at FundraiseUp. As a analyst you'll analyze data, spot trends, and lead initiatives to boost both customer success and business results. You'll work closely with cross-functional teams including Success, Product, Finance and Leadership to turn insights into action.

Key Responsibilities

• Create and maintain dashboards and reports that track key success metrics.
• Analyze customer behavior, product usage, and retention data to drive company strategy.
• Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction.
• Collaborate with Finance to build models and forecasts that inform strategic decisions.
• Plan, manage, and deploy customer territories.
• Effectively communicate data-driven findings and strategic recommendations to key stakeholders.
• Design and implement process improvements to drive scalability.
  
  

Skills and Qualifications

• 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles (bonus if at a startup or SaaS company).
• Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools (Looker, Tableau, or similar).
• An effective communicator who can transform complex data into clear, actionable insights.
• Able to thrive in a dynamic environment with evolving priorities.
• Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero.
• A self-motivated individual with natural curiosity and initiative.
  
  

Benefits

• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• FSA Spending Account.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• Paid parental leave (12/6 weeks).
• Remote working.
• Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
  
  

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