Senior Customer Success Account Manager

DocuSign; Illinois; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading e-signature firm in Illinois seeks an experienced Account Manager to drive customer adoption and manage a portfolio of accounts. The ideal candidate will have 5+ years in Sales or Account Management, preferably within SaaS, and demonstrate strong communication and negotiation skills. The role includes performance-based bonuses and comprehensive health benefits.

Benefits

Salary up to $62.84/hour

Eligible for performance-based bonuses

Comprehensive health benefits

Generous paid time off

Opportunities for professional development

Qualifications

• 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success, preferably within SaaS.
• Proven track record in quota-carrying roles and meeting key performance indicators.
• Experience in deal negotiation cycles with a consultative approach.

Responsibilities

• Own a portfolio of accounts and renewals, driving customer adoption and value.
• Achieve financial and strategic revenue targets.
• Conduct regular business reviews to ensure customer satisfaction.

Skills

Sales experience

Customer Success

Strong communication skills

Negotiation skills

Education

BA/BS degree or equivalent work experience

Tools

Salesforce

Job description

Overview

Employer Industry: E-Signature and Contract Lifecycle Management

Why consider this job opportunity

• Salary up to $62.84/hour
• Eligible for performance-based bonuses tied to sales goals and company performance
• Comprehensive health benefits plans with options for 100% employer-paid coverage from day one
• Generous paid time off and parental leave policies
• Opportunities for professional development through coaching and education reimbursements
• Flexible remote work environment

What to Expect (Job Responsibilities)

• Own a portfolio of accounts and renewals, driving customer adoption and value from the employer's products
• Achieve financial and strategic revenue, bookings, and billings targets
• Conduct regular business reviews to ensure customer satisfaction and alignment with their objectives
• Collaborate with various internal teams to develop growth and risk mitigation strategies for key accounts
• Analyze portfolio data to prioritize efforts and optimize outcomes for both customers and the employer

What is Required (Qualifications)

• Minimum of 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success, preferably within SaaS
• Proven track record in quota-carrying roles and meeting key performance indicators
• Experience in deal negotiation cycles with a consultative approach
• BA/BS degree or equivalent work experience
• Strong communication skills, both written and verbal

How to Stand Out (Preferred Qualifications)

• Strong contract negotiation skills with a history of on-time contract completions
• Experience in driving organizational adoption and serving as a change agent
• Ability to engage in strategic conversations with executive-level customers
• Familiarity with Salesforce and CRM best practices
• Exceptional organizational and prioritization skills