Senior Customer Solutions Engineer (IBM Omegamon)

Rocket Software; United States; Remote; USD 85,000 - 108,000; Full time

Job summary

Rocket Software is seeking a Senior Customer Solutions Engineer to join their team. This full-time remote role involves working with IBM Omegamon and other mainframe products, requiring strong technical skills and customer engagement experience. Ideal candidates will have a Bachelor's degree and extensive experience in systems programming and consulting.

Benefits

Unlimited vacation

Health coverage

401(k)

Tuition reimbursement

Qualifications

• 8+ years as a Systems Programmer or similar role.
• 4+ years customer-facing consulting experience.
• Development or change management experience is a plus.

Responsibilities

• Work on customer engagements to install and configure IBM Omegamon.
• Train customers on IBM Mainframe products.
• Document configurations and changes.

Skills

z/OS

mainframe architecture

OMEGAMON XE

Tivoli Monitoring Infrastructure

JCL

REXX

Grafana

Education

Bachelor’s Degree or equivalent

Job description

Senior Customer Solutions Engineer (IBM Omegamon)

Join to apply for the Senior Customer Solutions Engineer (IBM Omegamon) role at Rocket Software.

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

The Senior Customer Solutions Engineer brings creativity, curiosity, and passion to working with our modernization products. They are technically versatile and deliver exceptional customer experiences to Rocket’s customers.

This role involves working in our IBM System Z Professional Services team, focusing on customer engagements to install, configure, implement, and train on the IBM Omegamon product family and other IBM Mainframe products. A strong knowledge of IBM z/OS, mainframe architecture, and components is required. Experience with other mainframe monitoring products is a plus.

Core Technical Skills:

• Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS.
• Familiarity with mainframe architecture and components.
• Experience with OMEGAMON XE (for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks).
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI.
• Ability to configure and customize OMEGAMON via parameter libraries (RKANPARU).
• Knowledge of tailoring monitoring profiles and situations.
• Experience with TEMS, TEPS, and agents in IBM Tivoli Monitoring architecture.

Configuration and Deployment Skills:

• Experience installing IBM software using SMP/E.
• Applying maintenance and configuring product updates.
• Using Omegamon Configuration Manager.
• Defining and enabling situations, thresholds, and data collection.
• Implementing security via RACF or external managers.
• Configuring SAF-based authentication and authorization.

Integration and Automation:

• Integrating OMEGAMON with NetView, GDPS, or Service Management tools.
• Using APIs or exits for custom alert handling or automation.
• Writing/modifying JCL, REXX scripts, or CLISTs.
• Setting up data collection and reporting via Tivoli Data Warehouse.
• Experience with TCR or dashboards like Grafana is a plus.

Soft Skills and Practices:

• Performance analysis and system tuning.
• Documenting configurations and changes.
• Collaborating with teams.
• Strong communication skills.
• Aligning with Rocket’s core values of trust, humanity, love, and empathy.

Education and Experience:

• Bachelor’s Degree or equivalent.
• 8+ years as a Systems Programmer or similar role.
• 4+ years customer-facing consulting experience.
• Development or change management experience is a plus.

Additional Information:

Salary range: $85,820 - $107,275/year, varies based on skills and location.

Benefits include unlimited vacation, health coverage, 401(k), tuition reimbursement, and more.

Rocket Software is committed to diversity, inclusion, and equal opportunity employment.