Senior Customer Solutions Engineer

Luminance; San Francisco (CA); On-site; USD 140,000 - 195,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401K with 4% matching

Life Insurance

Birthday leave

20 days PTO per year

Training & Development budget

Job summary

Luminance is seeking a Senior Customer Solutions Engineer to master our AI platform and drive seamless integrations into customer systems. You will collaborate with cross-functional teams to convert customer use cases into effective integration plans and build workflows across major platforms.

In this role you will create reusable APIs and developer resources, document APIs, and support the sales team by showcasing integration benefits.

Qualifications

• Bachelor's or Master's degree in CS/Software Eng, GPA 3.5+.
• At least 2 years at a SaaS vendor, ideally AI/Cybersecurity.
• Strong development skills; able to create customer-facing resources (APIs, SDKs, docs).
• Experience with JavaScript, NodeJS, Python.
• Excellent communication and presentation skills in a customer-facing role.

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver seamless technical experiences.
• Act as a technical expert on Luminance's platform and highlight integration benefits.
• Assess use cases and integration requirements and advise on best solutions.
• Build integrations across Salesforce, ServiceNow and Slack.
• Serve as main contact for resolving integration issues.
• Develop reusable APIs, SDKs and developer enablement resources.
• Create and maintain comprehensive API documentation and reference architectures.
• Coordinate with Support to resolve technical issues for customers.
• Gather developer feedback to improve tools and processes.

Skills

JavaScript

NodeJS

Python

Customer-facing

APIs

SDKs

Documentation

Education

Bachelor's or Master's in CS/Software Eng

Tools

Salesforce

ServiceNow

Slack

Job description

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

The opportunity

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.

What You'll Do

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences
• Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes

Requirements

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge
• Ability to work in an innovative and fast-paced environment while delivering to deadlines
• Organized with excellent time management skills and the ability to prioritize effectively
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K with 4% matching contribution
• Life Insurance (Basic, Voluntary & AD&D)
• Birthday leave
• 20 days PTO per year
• Training & Development budget