Senior Customer Solutions Engineer

Fastly; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Fastly is seeking a Senior Customer Solutions Engineer in Denver, Colorado. This role serves as the primary technical contact for major clients, establishing strong relationships through proactive assistance. Candidates should possess technical expertise in cloud architecture and networking protocols.

The position involves post-sales implementation of Fastly's solutions, technical mentorship, and driving customer growth initiatives collaboratively across teams. Join Fastly in building a more trustworthy Internet.

Qualifications

• Broad technical expertise in cloud and system architecture.
• Advanced understanding of networking protocols.
• Experience with post-sales implementation of technical products.

Responsibilities

• Act as primary technical contact and trusted advisor for clients.
• Develop and maintain technical relationships across key stakeholders.
• Collaborate with account management to drive customer initiatives.

Skills

Cloud architecture

Scripting/software development

Networking protocols (HTTP, TCP)

Technical relationship building

Client communication

Job description

Senior Customer Solutions Engineer, Streaming Media

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date : 3/19/26

Anticipated Posting Close Date* : 5/18/26

*Job posting may close early due to the volume of applicants.

Fastly is looking for a passionate and exceptional Senior Customer Solutions Engineer to be the primary technical contact and trusted advisor for Fastly customers, building long term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly, we title this role as a Senior Cloud Engineer.

A Customer Solutions Engineer (Senior Cloud Engineer) will have broad technical expertise including cloud, system, and Fastly architecture, along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP, TCP).

Additional responsibilities will include working with the account management team to develop customer specific strategy, building and maintaining technical relationships across multiple key stakeholders within an account, and handling of customer escalations. Collaborating with many teams across Fastly, this role requires leveraging technical expertise, close relationships, and communication skills to help drive customer initiatives and growth, coordinate support assistance and escalations, and effectively become an extension of the customer’s teams. The Sr. CE will be responsible for the technical mentorship and advisement on deals within their vertical.

What You'll Do:

As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly.

Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org.

Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects.