Manager - Customer Solutions Engineering

Fastly; New York (NY); On-site; USD 142,630 - 201,348; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Flexible vacation policy

18 days of paid sick leave

Job summary

Fastly is seeking a Manager for Cloud Engineering to lead a team of customer engineers and ensure successful application delivery. This role requires 8+ years of relevant experience, exceptional communication skills, and the ability to foster relationships across departments.

With a hybrid work model, the position is available in various locations including New York, NY. Benefits include medical insurance, flexible vacation, and a competitive salary range of $142,630 to $201,348 with additional equity.

Qualifications

• 8+ years of experience in pre-sales or post-sales roles.
• 2+ years of experience leading technical teams.
• Exceptional communication and detail orientation.

Responsibilities

• Lead a high-technical team to ensure customer success.
• Develop strategic direction for Customer Solutions Engineering.
• Build relationships with key stakeholders.

Skills

Leadership in technical management

Communication skills

Analytical abilities

Broad technical expertise in cloud architecture

Experience in Sales Engineering

Job description

Manager, Cloud Engineering

Fastly helps people stay better connected with the things they love by delivering a high‑performance edge cloud platform. The Cloud Engineering team provides technical leadership for our most complex customer relationships, ensuring fast, secure, and reliable application delivery.

Responsibilities

• Lead a high‑technical team of customer engineers and foster customer success.
• Develop and execute strategic direction for Customer Solutions Engineering.
• Build and maintain relationships with key stakeholders across Client Services, Sales, Product, and Engineering.
• Champion customer requests internally, including escalations, risks, new opportunities, and technical requirements to grow relationships.
• Maintain and improve team workflows, SLAs, and processes for efficient customer support.

Qualifications

• 8+ years of pre‑sales or post‑sales experience in Sales Engineering, Web Development, Customer‑facing DevOps, Technical Account Management, or Solutions Architecture.
• 2+ years of relevant experience leading people in technical management of client relationships.
• Demonstrated success in handling client relationships at a primary or secondary level.
• Exceptional communication skills, detail‑oriented, self‑motivated leader with strong analytical abilities.
• Broad technical expertise in cloud and internet architecture, plus scripting or software development experience.
• Comfort with change while focusing on results and customer experience.
• Willingness to travel for customer meetings as needed.

Work Hours

Core business hours.

Work Location & Travel Requirements

Open to the following office locations. A hybrid model is supported; we do not support relocation.

• San Francisco, CA
• Denver, CO
• New York, NY

Salary

Estimated range: $142,630 to $201,348, with additional equity and discretionary bonus opportunities.

Benefits

• Medical, dental, and vision insurance.
• Family planning, mental health support, Employee Assistance Program, life, disability, and accident insurance.
• Flexible vacation policy and up to 18 days of paid sick leave.
• 401(k) plan with company match and Employee Stock Purchase Program.
• 11 paid local holidays, 12 paid company wellness days.

Equal Employment Opportunity

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.

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