Senior Customer Service & Sales Operations Manager

Gables Search Group; Walled Lake (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Gables Search Group is seeking a Sales and Customer Service Manager to act as the primary liaison between customers, the Sales team, Operations, Accounting, and brokers for a CPG company. You will oversee customer service and order management from entry to resolution.

This role requires 10+ years in customer service within CPG, ownership of processes, and strong communication. You will maintain pricing and account data in SAP and coordinate with Sales, AR, and broker networks.

Qualifications

• 10+ years of progressive Customer Service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Leads customer service and sales operations with strong process discipline.
• Experience overseeing SAP, Salesforce, TrueCommerce, Excel, and Google Workspace.

Responsibilities

• Manage and resolve customer inquiries, issues, and escalations promptly.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and brokers.
• Supervise the Order Processing Team to ensure accurate and timely processing.
• Support the Sales team with customer service, order management, pricing, reporting, and account activities.
• Identify process improvements to enhance customer service and cross-functional coordination.
• Prepare and distribute monthly reports to Business Managers and brokers.

Skills

Customer service leadership

Order management

Cross-functional collaboration

Communication

Ownership and accountability

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

Gables Search Group is seeking a Sales and Customer Service Manager to act as the primary liaison between customers, the Sales team, Operations, Accounting, and brokers for a CPG company. You will oversee customer service and order management from entry to resolution.

This role requires 10+ years in customer service within CPG, ownership of processes, and strong communication. You will maintain pricing and account data in SAP and coordinate with Sales, AR, and broker networks.