Customer Service & Sales Operations Leader

Aspire Talent Solutions; Walled Lake (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

The Sales and Customer Service Manager is a key liaison between customers, the Sales team, Operations, Accounting, and brokers for a leading Consumer Packaged Goods company in the United States. This role oversees customer service and order management, supporting the sales process from order entry through issue resolution.

You will manage inquiries, escalations, pricing, and account data in SAP and Salesforce, coordinating with brokers and internal teams to resolve order, billing, and service

Qualifications

• 10+ years of progressive customer service experience in CPG or related field.
• Demonstrates ownership and accountability for responsibilities and results.
• Proven leadership and oversight of customer service and sales operations systems.
• Ability to develop and maintain effective working relationships with customers, brokers, sales personnel, and internal departments.

Responsibilities

• Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
• Serve as the primary liaison between customers, Sales, Operations, Accounting, and brokers.
• Oversee the Order Processing team to ensure accurate and timely processing of customer orders.
• Support the Sales team with customer service, order management, pricing, reporting, and account-related activities.
• Develop, maintain, and improve customer service and sales order processes to promote accuracy and efficiency.
• Collaborate with Accounts Receivable to resolve pricing adjustments, billing discrepancies, and payment issues.
• Maintain accurate customer, pricing, and account information in SAP and Salesforce.
• Manage Salesforce administration and maintenance, including records, contacts, and reporting.
• Maintain complete and current customer files and required documentation.
• Handle inquiries from prospective customers, qualify leads, and route opportunities to the appropriate Business Manager.
• Prepare and distribute monthly reports to Business Managers and brokers.
• Directly supervise the Order Processing Team.
• Identify and implement opportunities to improve customer service processes and cross-functional coordination.

Skills

Customer service leadership

Cross-functional collaboration

Process improvement

Sales operations support

Data integrity

Tools

SAP

Salesforce

TrueCommerce

Excel

Google Workspace

Job description

The Sales and Customer Service Manager is a key liaison between customers, the Sales team, Operations, Accounting, and brokers for a leading Consumer Packaged Goods company in the United States. This role oversees customer service and order management, supporting the sales process from order entry through issue resolution.

You will manage inquiries, escalations, pricing, and account data in SAP and Salesforce, coordinating with brokers and internal teams to resolve order, billing, and service