Senior Customer Service Representative - R0059656

Wolters Kluwer N.V.; California (MO); Hybrid; USD 34,000 - 58,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Wolters Kluwer N.V. is seeking a Senior Customer Service Representative to support complex, multi-jurisdictional searches and a full order cycle, from inquiry through invoicing and follow-up.

The role emphasizes mentorship, client relationship building, and ensuring service quality across products and processes. Ideal candidates bring advanced communication, CRM expertise, and a proactive mindset to optimize customer service operations in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Deep understanding of customer needs and behaviors.
• Proven ability to mentor junior staff.
• Proficiency with CRM systems and support software.
• Ability to improve processes and workflows.
• Knowledge of行业 trends and product lines.
• Positive team contributor who communicates well with peers and clients.
• Thrives in a high-energy, fast-paced setting.

Responsibilities

• Manage multi-jurisdictional search and filing requests.
• Handle the end-to-end order process from inquiry to invoicing and follow-up.
• Conduct UCC/lien searches and review reports and vendor results.
• Resolve complex customer inquiries using internal knowledge and systems.
• Convert inquiries into actionable orders and provide mentorship to juniors.
• Build strong client relationships and maintain service quality.
• Ensure accuracy and quality of services and products provided.
• Assist with client setup, maintenance, and reference materials.

Skills

Advanced Communication

Customer Insight

Leadership

CRM Expertise

Process Improvement

Industry Knowledge

Team Player

Fast-paced Environment

Job description

Senior Customer Service Representative - R0059656

About the Role: As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non‑standard operational problems. You will act as a resourceful team member, contributing significantly to customer satisfaction and operational efficiency.

Responsibilities:

• Manage multi‑jurisdictional search and filing requests.
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow‑up.
• Responsible for conducting UCC/lien searches, preparing and reviewing reports, reviewing search results from vendors/correspondents and/or jurisdictions.
• Manage complex customer inquiries utilizing industry and internal system knowledge.
• Convert inquiries into actionable orders.
• Provide mentorship and support to junior associates.
• Build and maintain client relationships by providing excellent customer service.
• Oversee and ensure accuracy as well as quality of services and products.
• Responsible for filing UCC financing statements/amendments and recording documents.
• Assist with client account set up and maintenance.
• Assist with maintaining internal reference materials.
• Maintain up‑to‑date knowledge of industry trends and company products.

Skills:

• Advanced Communication: Highly effective in both verbal and written exchanges.
• Customer Insight: Deep understanding of customer behavior and needs.
• Leadership: Capable of mentoring junior associates and leading by example.
• CRM Expertise: Proficient in advanced use of CRM and other support software.
• Process Improvement: Skilled in optimizing customer service operations.
• Industry Knowledge: Updated knowledge of relevant industry trends.
• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• Work and thrive in a fast‑paced, high‑energy environment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $34,000.00 - $57,500.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the recruitment process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available upon request.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us. Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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