Senior Customer Service Representative (Float)

Centennial Bank; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Centennial Bank is seeking a Senior Customer Service Representative (Float) to retain relationships, open new deposit accounts, and contribute to branch goals.

The role involves cross-selling products, serving both consumer and business customers, and occasionally acting as Teller or Assistant Branch Manager as needed. Expect travel between local locations and a strong emphasis on customer service and compliance.

Qualifications

• Ability to communicate information clearly in person and in writing.
• Ability to perform calculations and understand basic financial concepts.
• Ability to apply common sense and solve routine problems.

Responsibilities

• Open all consumer and business accounts and services.
• Cross-sell bank products and services to meet branch goals.
• Assist with loan origination and processing as needed.
• Refer new business to subsidiaries such as insurance, mortgage, and brokerage.
• Maintain a positive, professional attitude and comply with policies.

Skills

Communication skills

Mathematical skills

Critical thinking

Education

High school diploma or equivalent

Tools

Spreadsheet

10-Key

Payroll Systems

Word Processing/Typing

Job description

General Description of Position

The Senior Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and opening new deposit accounts by branch goals. This position promotes and cross‑sells bank products and services.

Essential Duties and Responsibilities

• Open all consumer and business accounts and services.
• Comply with all applicable regulations, policies, and procedures.
• Assess customer needs and cross‑sell appropriate products and services.
• May function as a Teller, Teller Supervisor, or Assistant Branch Manager as needed.
• Support and contribute to the attainment of branch goals.
• Refer new business to company subsidiaries such as insurance, mortgage, and brokerage.
• Resolve customer concerns and ensure effective and long‑term problem resolution.
• Develop and build customer loyalty.
• Follow up on referrals made by other team members.
• Assist with loan origination and processing as needed.
• Answer customer inquiries relating to products, rates, and services.
• Provide ancillary services such as notary services.
• Track and monitor all required documentation.
• Maintain a positive, friendly, and professional attitude and appearance.
• Adhere to work schedules.
• Provide assistance to other retail staff on complex new account issues.
• May be required to work at an alternative location within the region or market.
• Work in a constant state of alertness and in a safe manner.
• Complete required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

Knowledge of a specialized field (however acquired), such as basic accounting or computer skills. Equivalent of four years of high school education, plus night, trade, extension, or correspondence school specialized training, equal to two years of college, plus two years of related experience and/or training, or an equivalent combination of education and experience.

Communication Skills

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, the general public, and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

Critical Thinking Skills

Ability to utilize common sense understanding to carry out written, oral, or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

Required Certificates, Licenses, Registrations

Not indicated.

Preferred Certificates, Licenses, Registrations

Not indicated.

Software Skills Required

• Intermediate: Spreadsheet
• Basic: 10‑Key, Payroll Systems, Word Processing/Typing

Working Conditions

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; none are present to the extent of being disagreeable.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Activities

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Semi‑repetitive, low physical. Semi‑repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Additional Information

• Employee must be available to float between work locations as needed.
• Sales ability in banking or related field.
• General banking product knowledge.
• May be required to work an alternative location within the region or market.

This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety‑sensitive position.