Senior Customer Service Representative

CONSUMER AND WORKER PROTECTION; New York (NY); On-site; USD 40,000 - 51,000; Full time

Job summary

A New York City department seeks a Senior Customer Service Representative to provide high-volume customer service and assist licensing applicants. Candidates must have a high school diploma and strong communication skills. The role requires proficiency in Microsoft Office and the capability to handle clerical tasks efficiently. This full-time position is located in New York, NY, and aims to support a diverse workforce and enhance community services.

Benefits

Public Service Loan Forgiveness

Inclusion in 55-a Program for qualified individuals with disabilities

Qualifications

• One year of satisfactory clerical experience.
• Ability to type a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Perform mathematical computations and process payments.
• Assist with applications and monitor records.
• Provide high-volume customer service in person and via phone.

Skills

Customer service skills

Communication skills

Organizational skills

Detail oriented

Self-motivated

Fluency in additional languages

Education

Four-year high school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Job Description:

Job information Senior Customer Service Representative from the Company CONSUMER AND WORKER PROTECTION, this latest Senior Customer Service Representative job vacancy is located in the city New York, NY located in the country United States . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree .

Job Responsibility:

• CONSUMER AND WORKER PROTECTION

Job Details:

• Full-Time
• Location: NYC-ALL BOROS
• Exam May Be Required

Department: Licensing Customer Service
Salary Range: $40,957.00 - $50,771.12

Job Description

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more.

DCWP's Licensing Division is seeking a Senior Customer Service Representative with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:

• Perform ordinary mathematical computations while accepting and processing payments.
• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Under supervision, prepare and monitor reports.
• Monitor and provide coaching to other staff.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures.
• Perform all relevant and related Licensing tasks as assigned when needed.

Minimum Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Computer literate (MS Word, Excel & Outlook)
• Detail oriented
• Professional demeanor
• Strong oral and communication skills
• Organized
• Self-motivated
• Fluency in a language in addition to English a plus

55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Residency Requirement
New York City residency is generally required within 90 days of appointment.

Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

EEO Statement
The City of New York is an Equal Opportunity Employer.