Senior Customer Service Representative

4062 Aetna Resources, LLC; Minnesota; Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision coverage

Paid time off

Retirement savings

Wellness programs

Other resources

Job summary

CVS Health Meritain Health, an Aetna/CVS affiliate, is hiring Sr. Customer Service Representatives for a permanent work-from-home role. The position is focused on handling member and provider inquiries about claims, benefits and eligibility, with a base hourly pay and a strong emphasis on service quality.

This role emphasizes teamwork, service discipline and cross-boundary collaboration. The job supports a 40-hour work week, with a full benefits package and remote operations, aligning with CVS

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.
• Comfortability utilizing search engines.
• Excellent multi-tasking skills.
• Ability to effectively communicate.

Responsibilities

• Handle customer inquiries via phone, internet or written correspondence.
• Maintain department performance metrics at or above target.
• Collaborate with team and apply core values in day-to-day operations.
• Provide solutions to constituent needs and demonstrate differentiated service experience.

Skills

Customer service

Communication

Multitasking

Remote work

Call center experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Requisition Job Description Position Summary Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc Maintain department established performance metrics at a meets or exceeds expectations level Work together as a team and apply the Aetna Core Values in day-to-day operations Creating a Differentiated Service Experience Demonstrating Service Discipline Handling Service Challenges Providing Solutions to Constituent Needs Working Across Boundaries

Required Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Preferred Qualifications

• Experience working in a call center environment
• Medical terminology/insurance experience
• Results oriented and self-motivated
• Experience working remotely

Education

• High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.