Senior Customer Service Representative

CVS Health; Saint Paul (MN); Remote; USD 25,000 - 58,000; Full time

Job summary

CVS Health Meritain Health is seeking Sr. Customer Service Representatives for a permanent work-from-home role.

The position handles customer service inquiries for Fully Insured or High Profile plans, addressing issues via phone, internet, or written correspondence. Responsibilities include handling member/provider calls about claims, benefits, and eligibility, maintaining performance metrics, and delivering differentiated service while working across boundaries.

Qualifications

• 1+ years of customer service experience.
• Experience in a metric based environment.
• Proficiency with full suite of Microsoft Applications.

Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility.
• Maintain department-established performance metrics at a meets or exceeds expectations level.
• Work as part of a team and uphold the Aetna Core Values in daily operations.
• Provide solutions to constituent needs and demonstrate service discipline.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Requisition Job Description

Position Summary

Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Required Qualifications

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate

Preferred Qualifications

• Experience working in a call center environment
• Medical terminology/insurance experience
• Results oriented and self-motivated
• Experience working remotely

Education

• High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$18.50 - $42.35

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.