Senior Customer Service Rep - Flexible Schedule

Tailored Brands, Inc.; Richmond (VA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Flexible schedules

Tuition reimbursement

Employee discounts

Job summary

K&G Fashion Superstore in Richmond is seeking a Senior Customer Service Representative to support the end-to-end customer experience on the sales floor. You will assist with register procedures, respond to inquiries, process transactions, and help with merchandising and store upkeep.

The role emphasizes customer-obsession, adaptability to programs, teamwork, and delivering a world-class experience every day.

Qualifications

• Experience delivering world-class customer service.
• Ability to learn and adapt to new programs and systems.
• Comfort with assisting customers and colleagues across store functions.

Responsibilities

• Assist customers and management with register opening/closing procedures and cash handling.
• Respond to customer inquiries, process purchases, returns, exchanges, and store credits.
• Restock merchandise, maintain store layout, and monitor floor stock and fitting rooms.
• Provide a positive, inclusive shopping experience and support team goals.

Skills

Customer service

Sales support

Cash handling

Team collaboration

Job description

K&G Fashion Superstore in Richmond is seeking a Senior Customer Service Representative to support the end-to-end customer experience on the sales floor. You will assist with register procedures, respond to inquiries, process transactions, and help with merchandising and store upkeep.

The role emphasizes customer-obsession, adaptability to programs, teamwork, and delivering a world-class experience every day.