Senior Customer Service Dispatcher & Team Lead

U.S. Engineering; Westminster (CO); On-site; USD 72,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Commission opportunities

Paid time off

Job summary

A leading mechanical contracting company seeks a Customer Service Support Supervisor in Westminster, Colorado. This role involves overseeing dispatch operations, ensuring effective communication among technicians and customers, and coaching service staff. The ideal candidate has at least four years of relevant experience, strong problem-solving abilities, and excellent customer service skills. Competitive compensation includes a salary range of $72,000 to $101,000 annually, along with benefits like health insurance and a retirement plan.

Qualifications

• Minimum 4 years’ experience in a customer service-related role.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems required.

Responsibilities

• Supervise dispatch operations and ensure effective communication.
• Manage all aspects of scheduling and technician assignments.
• Evaluate customer support processes and recommend improvements.

Skills

Leadership

Problem-solving

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Associate or Bachelor’s degree

Tools

Service software systems

Microsoft Office Suite

Job description

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