Senior Customer Service Coordinator

Hunter Industries Inc.; San Marcos (CA); On-site; USD 58,000 - 69,000; Full time

Benefits offered by this job

On-site wellness center

Beautiful campus with walking trails

Company events

Profit sharing bonus

Career development opportunities

Volunteer rewards

Job summary

Hunter Industries Inc. is seeking a Senior Customer Service Coordinator to provide administrative and operational support across Customer Service, Sales, Finance and Quality Assurance teams.

You will move orders through the entire cycle, coordinate quotes and pricing, and collaborate with Finance on credit terms and collections. You will investigate complaints, process RMAs, and help improve customer service processes to ensure satisfaction.

Qualifications

• Minimum 5 years of customer service experience.
• Excellent written and verbal communication skills.
• Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
• Ability to analyze reports and use data for planning, communication, decision-making, and problem analysis.
• Strong attention to detail, analytical and organizational skills, and ability to meet deadlines.
• Flexibility and the ability to adapt to changing organizational needs.
• Verbal and written communication skills in Spanish preferred.
• Knowledge of credit allocations and collections preferred.
• Experience with international supply chains and logistics preferred.

Responsibilities

• Coordinate the customer quote process, contracts pricing and customer program information.
• Move orders through the entire order cycle.
• Collaborate with Finance to obtain credit references and establish payment terms.
• Investigate customer complaints and resolve issues with Sales and Customer Service.
• Complete and process administrative forms related to customer service; maintain sales records.
• Develop and improve customer service processes for higher customer satisfaction.
• Provide monthly AR statements and assist finance with collections.
• Create and resolve Customer Complaints and RMAs.
• Distribute weekly Customer Complaints and RMAs to leadership.
• Research and provide documentation for RMAs with accounting.

Skills

Customer service

Communication

Data analysis

Microsoft Office

Attention to detail

Spanish (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About This Role

The Senior Customer Service Coordinator is responsible for administrative and operational support to the Customer Service, Sales, Finance and Quality Assurance Teams.

Essential Functions

• Coordinates the customer quote process, contracts pricing and customer program information. Updates pricing within the computer system.
• Responsible for moving orders through the entire order cycle.
• Works with customers and the Finance team to obtain credit reference, establish payment terms, and to issue credits when necessary.
• Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve the issue in a timely manner.
• Completes and processes all administrative forms related to customer service. Creates and maintains sales
• Continually develops and improves customer service processes to ensure the highest level of customer satisfaction.
• Works with customers providing monthly AR statements and assists finance with collections.
• Creates and resolves Customer Complaints and RMA’s.
• Responsible for distributing weekly Customer Complaints and RMA reporting to the Leadership Team.
• Works closely with accounting by researching and providing detailed documentation for RMA’s.

Education/Training Required And Preferred

• High school diploma or equivalent.

Experience Required And Preferred

• Minimum 5 years of customer service experience.

What You Bring

• The ability to maintain and develop customer relationships and deliver excellent customer service.
• Excellent written and verbal communication skills and the ability to interact with people at various levels across the organization.
• Proficient computer knowledge; including strong proficiency in Microsoft Office programs.
• Ability to analyze reports and use data for planning, communication, decision-making, and problem analysis.
• Strong attention to detail, excellent analytical and organizational skills, and ability to meet deadlines.
• Flexibility and the ability to adapt to changing organizational needs.
• Verbal and written communication skills in Spanish preferred.
• Knowledge of credit allocations and collections preferred.
• Experience with international supply chains and logistics preferred.

What We Offer

• Amazing corporate culture - we walk the walk when it comes to our values!
• Beautiful 20 acre park like campus with creek and walking trails
• On site wellness center with personal training, fitness classes and massage
• FUN company events!
• Company donation matching and volunteer rewards
• Career development opportunities and profit sharing bonus

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $28.00 to $33.00

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.