Senior Customer Reliability Engineer

Sysdig; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Extra days off

Mental health support

Great compensation package

Job summary

Sysdig is seeking a senior Customer Reliability Engineer to join the technical support team, delivering senior-level knowledge on customer issues and collaborating with engineering to manage escalations and feature requests.

You will build troubleshooting sessions, write guides, and maintain knowledge base articles while participating in on-call rotations to support cloud-native security initiatives.

Qualifications

• 5+ years of experience as a senior technical support/escalation resource for enterprises in related fields such as container management, cloud management or cloud security.
• Master level Kubernetes and Linux experience.
• Scripting knowledge in Bash or Shell or Python.
• Working knowledge of public cloud providers: AWS, Azure, GCP.
• Nice to have: knowledge of Oracle Cloud and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

Responsibilities

• You will report to the Manager of Customer Reliability and provide senior technical knowledge on customer issues.
• Collaborate with development engineering to track escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for CRE team members.
• Develop, review and maintain internal knowledge base articles.
• Triage and document bugs and enhancements observed in the field and via reproduction.
• Work with Escalation Management on high-touch accounts.
• Participate in on-call rotation.

Skills

Kubernetes

Linux

Scripting Bash/Python

AWS

Azure

GCP

Oracle Cloud

IBM Cloud

Time management

Job description

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We’re an international company that understands how to cultivate an inclusive environment across all teams.

And we’re a great place to work too - we’ve been named a “Best Places to Work” by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from “Best Benefits” to a “Best Company for Happiness”.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do:

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch
• Participate in on-call rotation

What you will bring with you:

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level kubernetes and Linux experience.
• Working knowledge of one or more scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services e.g. AWS, Azure, GCP
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What we look for:

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands‑on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal‑opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.