Senior Customer Quality Engineer – Data Center & Networking Solutions

AMD; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

AMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure customers. This role drives customer satisfaction, field quality improvement, issue resolution, and quality leadership across the product lifecycle.

The successful candidate will work with customers, sales, field engineering, product quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution

Qualifications

• Experience in semiconductor, electronics, server, networking, or data center industries.
• Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Failure Analysis, or Technical Customer Support.
• Experience leading customer escalations, executive communications, and cross-functional problem-solving.
• Familiarity with 8D, RCA, FMEA, and Six Sigma methodologies.
• Experience with server platforms, x86 processors, AI accelerators, networking products, or hyperscale data centers is highly desirable.

Responsibilities

• Serve as the primary customer quality lead for strategic data center, networking, and AI infrastructure customers.
• Own customer quality scorecards, lead escalations and root-cause investigations.
• Partner with engineering, manufacturing, quality, and operations to improve product quality and field performance.
• Support new product introductions and provide guidance on customer issues and failure analysis.
• Lead customer audits and executive reviews; act as the voice of the customer within AMD.

Skills

Semiconductor industry

Customer Quality Engineering

Failure Analysis

8D

RCA

FMEA

Six Sigma

Strong communication

Education

B.S. in Electrical/Computer/Mechanical Engineering

Advanced degree preferred

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them.

AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger - technology that moves the world forward.

THE ROLE

AMD is seeking an experienced Senior Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center, Networking and AI Infrastructure, customers. This role will support AMD's expanding portfolio of networking solutions, including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, and related networking technologies serving hyperscale, cloud, enterprise, and AI infrastructure customers. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle.

The successful candidate will work closely with customers, sales, field application engineering, product line quality, operations, design, reliability, and manufacturing teams to drive rapid issue resolution and continuous quality improvement.

KEY RESPONSIBILITIES:

This role serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle. The position owns customer quality scorecards, leads critical escalations and root-cause investigations, and partners with cross-functional teams to improve product quality, reliability, and field performance. Responsibilities include supporting new product introductions, providing technical guidance on customer issues and failure analysis, leading customer audits and executive reviews, and acting as the voice of the customer within AMD. Through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams, this role drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes.2

PREFERRED EXPERIENCE:

• Proven experience in semiconductor, electronics, server, networking, or data center industries.
• Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Failure Analysis, or Technical Customer Support.
• Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
• Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
• Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.
• Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.
• Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
• Experience with server platforms, x86 processors, AI accelerators, networking products, Ethernet adapters, SmartNICs, DPUs, AI-NICs, or high-performance data center infrastructure is highly desirable.
• Experience supporting networking products, PCIe cards, NICs, SmartNICs, DPUs, AI cluster interconnects, storage networking, or hyperscale/cloud networking deployments is strongly preferred.
• Excellent communication, presentation, and customer-facing skills.

ACADEMIC CREDENTIALS

• Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical discipline. Advanced degree preferred.

This role is not eligible for visa sponsorship.

#LI-CJ2

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.