Senior Customer Program Manager

Monarch Quantum; San Diego (CA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan with employer matching

PTO days

13 paid company holidays

9/80 work schedule

Job summary

Monarch Quantum in San Diego, CA, is seeking a Senior Customer Program Manager to lead complex technical programs, manage customer requests, milestones, and documentation, and coordinate cross-functional teams across engineering, operations, and legal.

The role requires a degree in engineering and 10+ years in program management, with strong communication, attention to detail, and the ability to manage schedules and risk.

Qualifications

• 10+ years of experience in program management.
• Strong organizational and project management skills.
• Excellent attention to detail and follow-through.
• Ability to understand technical and contractual documents.
• Strong written and verbal communication.
• Experience working across engineering, operations, legal, and executive teams.
• Experience with project scheduling and action-tracking tools.

Responsibilities

• Manage and prioritize customer requests, requirements, and commitments.
• Organize and maintain customer documentation and program information.
• Develop and maintain the high-level program schedule with milestones.
• Review contractual documents with in-house counsel.
• Maintain a customer-facing action tracker with owners and due dates.
• Drive cross-functional teams to close actions on time.
• Identify risks and elevate appropriately.
• Coordinate customer meetings and document decisions.
• Ensure customer expectations are understood across the organization.

Skills

Program management

Organizational skills

Attention to detail

Technical documents

Communication skills

Cross-functional collaboration

Scheduling tools

Education

Engineering degree

Tools

Project scheduling tools

Job description

Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.

Key Responsibilities

• Manage and prioritize customer requests, requirements, and commitments.
• Organize and maintain customer-provided documentation, specifications, contracts, and program information.
• Develop and maintain the high-level program schedule, including key milestones and deliverables.
• Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
• Maintain a customer-facing action tracker, including owners, due dates, and status.
• Drive cross-functional teams to close customer and internal action items on time.
• Identify schedule, scope, contractual, and execution risks and elevate as appropriate.
• Coordinate customer meetings, document decisions, and communicate program status.
• Ensure customer expectations and commitments are clearly understood across the organization.

• This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3).

Experience

• Degree in Engineering or a related field.
• 10+ years of experience in program management.
• Strong organizational and project management skills.
• Exceptional attention to detail and follow-through.
• Ability to understand technical and contractual documents.
• Strong written and verbal communication skills.
• Ability to work effectively across engineering, operations, legal, and executive teams.
• Experience with project scheduling and action-tracking tools.

Preferred

• Experience in photonics, lasers, optics, or quantum.
• Technical or engineering background.
• Experience managing complex hardware development programs.

Startup Mindset

• You're creative, flexible, and eager to wear multiple hats.
• You're passionate about building systems from the ground up and comfortable with ambiguity and change.

The expected annual salary range for this position is $130,000-$175,000.

As a full-time employee, you will be eligible for Monarch’s comprehensive benefits package, which includes:

• Medical, Dental, and Vision insurance
• Fidelity 401(k) plan with 4% employer matching
• 20 paid time off (PTO) days per year
• 13 paid company holidays
• 9/80 work schedule (every other Friday off)

Monarch Quantum is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, medical condition, marital status, veteran status or any other characteristics protected under applicable federal, state and local laws.