Senior Customer Operations Manager Customer Service Customer Service Kenosha, Wisconsin 2025-05[...]

Uline; Kenosha (WI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Customer Operations Manager to lead a passionate team in delivering exceptional customer service. In this role, you will manage backorder operations, analyze department results, and enhance service processes. This position offers a dynamic environment where your leadership will empower the team to minimize order delays and ensure customer satisfaction. With a commitment to employee well-being, the company provides comprehensive benefits, including health insurance and a robust 401(k) plan. If you are driven by a customer-first mindset and enjoy fostering strong vendor relationships, this is the perfect opportunity for you.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Tuition Assistance Program

On-site fitness center

Paid holidays and generous paid time off

Café with affordable meal options

Qualifications

• 5+ years in Customer Service or Product Management, including 2+ years in management.
• Knowledge of Order Entry and Purchase Order Systems.

Responsibilities

• Manage Backorder and Custom operations focusing on quality and speed.
• Track and report vendor performance and customer feedback metrics.
• Build strong vendor relationships to enhance service quality.

Skills

Customer Service Management

Product Management

Order Entry Systems

Microsoft Office

Education

Bachelor's Degree

Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Better together!This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.

• Guide leaders in analyzing department results for trends and improvement opportunities.

• Track and report gross profit, return, vendor performance and customer feedback metrics.

• Work with other Uline teams to enhance customer service processes and identify new product opportunities.

• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

• Bachelor’s degree.

• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.

• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is adrug-free workplace.

EEO/AA Employer/Vet/Disabled

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#CORP

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!