Senior Customer Marketing Manager

Pure Storage, Inc.; Raleigh (NC); On-site; USD 146,000 - 182,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Pure Storage, Inc. is seeking an Architect for Global Customer Advocacy to lead the voice of our strategic customers.

You will design evidence programs that demonstrate the value of the Everpure Platform and work across Sales, Product Marketing, and Leadership to convert customer success into growth narratives. You will recruit Fortune 500 executives, develop executive testimonials and joint presentations, and build cross-functional networks to align customer stories with GTM priorities.

Qualifications

• Deep expertise in building and scaling global customer advocacy initiatives.
• Proven ability to engage with C-suite and executive leaders at enterprise brands.
• Ability to translate complex technical transformations into persuasive customer narratives.
• Experience guiding multi-stakeholder programs without direct authority.

Responsibilities

• Drive Fortune 500 executive advocacy strategy and partnerships.
• Architect end-to-end customer evidence assets, including videos, case studies, and joint events.
• Build cross-functional networks across Sales, CS, Product Marketing, and Regional Field Marketing.
• Govern customer experience and engagement to ensure high-touch, mutually beneficial relationships.
• Pioneer scalable content and enablement programs for field teams.

Skills

Customer marketing mastery

Executive relationships

Strategic storytelling

Cross-functional influence

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As the Architect for Global Customer Advocacy, you will serve as the expert driving force behind how Everpure captures, scales, and amplifies the voice of our most strategic global customers. Operating as an expert individual contributor, you will act independently to design visionary customer evidence programs that demonstrate the value of the Everpure Platform. By evaluating intangible market signals and building powerful cross-functional networks across Sales, Product, Marketing, and Executive Leadership, you will transform enterprise customer success into high-impact growth narratives that shape market perception and accelerate revenue.

WHAT YOU'LL DO

• Drive Executive Advocacy Strategy: Act independently to establish methods and procedures for recruiting, nurturing, and engaging Fortune 500 executive advocates, turning top-tier enterprise relationships into long-term strategic partnerships.
• Architect High-Impact Evidence Frameworks: Oversee the end-to-end creation of strategic customer evidence assets—including executive video testimonials, joint keynotes, written case studies, and peer-to-peer review campaigns that showcase complex data transformation journeys.
• Build Formal Cross-Functional Networks: Create and coordinate strategic networks across Sales, Customer Success, Product Marketing, and Regional Field Marketing teams to ensure customer stories align directly with corporate growth objectives and go-to-market priorities.
• Govern Customer Experience & Engagement: Evaluate intangible customer sentiment and engagement metrics to ensure every advocate interaction is high-touch, highly rewarding, and mutually beneficial, protecting key external relationships.
• Pioneer Scalable Content & Enablement Programs: Formulate global advocacy toolkits and customer-driven sales enablement resources that empower field teams to leverage authentic customer proof points across every stage of the sales lifecycle.
• We are an in-office environment and therefore, you will be expected to work from the Raleigh, NC office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• Expert Customer Marketing Mastery: Deep expertise in building and scaling global customer advocacy or customer evidence initiatives within high-growth enterprise technology environments.
• Executive Relationship Architecture: Exceptional interpersonal judgment and negotiation capabilities, with a proven ability to engage with C-suite and executive leaders at Fortune 500 organizations to secure strategic participation in public advocacy.
• Strategic Narrative & Storytelling Vision: Exceptional ability to translate highly complex technical implementations and corporate transformation stories into compelling, customer-centric narratives.
• Cross-Functional Influence: Demonstrated success steering complex, multi-stakeholder programs by creating formal internal networks and shaping project methods without relying on direct authority.

INCLUDE FOR POSTING LOCATION IDENTIFICATION

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$146,000 - $182,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.